Technical Services Support Specialist

RSS.; Sacramento (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

Rex Moore is seeking a Customer Service Representative to answer incoming calls for the Service/Technical Services team and route inquiries to optimize the client experience. The role requires a fast-paced, customer-centric mindset focused on delivering superior service in a timely fashion.

Responsibilities include handling calls for the Technical Services team, setting up service orders, invoicing service and testing orders, processing contract forms, and coordinating with the Corporate

Qualifications

• Good computer skills across Microsoft Dynamics, Excel, Word and Outlook.
• Strong communication skills are essential.
• Dependable, self-starter with a positive work ethic.

Responsibilities

• Answer incoming phone calls for the Technical Services team and route for client experience optimization.
• Set up service orders for technicians and sales team.
• Invoice service, testing, inspection and monitoring orders and email invoices to clients.

Skills

Good communication

Self-starter

Dependable

Team collaboration

Tools

Microsoft Dynamics

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Rex Moore is seeking a Customer Service Representative to answer incoming calls for the Service/Technical Services team and route inquiries to optimize the client experience. The role requires a fast-paced, customer-centric mindset focused on delivering superior service in a timely fashion.

Responsibilities include handling calls for the Technical Services team, setting up service orders, invoicing service and testing orders, processing contract forms, and coordinating with the Corporate