Technical Services Client Care Coordinator

Rex Moore; Sacramento (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Rex Moore in Sacramento, CA is seeking a Customer Service Representative to handle incoming calls for the Service/Technical Services team and route tasks to optimize the client experience.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Competitive hourly pay and full-time daytime schedule are offered, with responsibilities including invoicing, order setup, and coordination with other departments.

Qualifications

• Good computer skills including Microsoft Dynamics, Excel, Word, and Outlook.

Responsibilities

• Answer incoming calls for the Technical Services team and route to optimize the client experience.
• Set up service orders for technicians and the sales team.
• Invoice service, testing, inspection and monitoring orders and email the invoices to the appropriate client.
• Complete contract forms and process pre-liens as required.
• Coordinate with Corporate Collections to ensure timely invoice collections.
• Establish monitoring agreements and reconcile monthly TMS charges.

Skills

Communication skills

Self-starter

Dependable

Computer skills

Tools

Microsoft Dynamics

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Rex Moore in Sacramento, CA is seeking a Customer Service Representative to handle incoming calls for the Service/Technical Services team and route tasks to optimize the client experience.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Competitive hourly pay and full-time daytime schedule are offered, with responsibilities including invoicing, order setup, and coordination with other departments.