Client Experience Specialist - Technical Services

Rex-Moore-Group,-Inc; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Rex-Moore-Group, Inc. is seeking a Customer Service Representative to join the Service/Technical Services team.

The role centers on answering incoming calls, prioritizing issues, and coordinating with technicians and sales staff to ensure timely service delivery and accurate invoicing. The candidate will fill in for other team members when needed, initiate plans of action, and manage contracts, insurance certificates, and pre-liens as required.

Qualifications

• Good computer skills with MS Office (Dynamics, Excel, Word, Outlook).
• Strong communication, dependable and self-motivated with a positive attitude.
• Ability to manage multiple tasks and coordinate with teams.

Responsibilities

• Answer incoming calls for Service/Technical Services to optimize client experience.
• Set up service orders for technicians and sales team, and email invoices.
• Process contracts, insurance certificates, and pre-liens as required.
• Coordinate with collections to ensure timely invoice payments and monitor accounts.

Skills

Communication

Self-starter

Dependable

Problem solving

Multi-tasking

Tools

Microsoft Dynamics

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Rex-Moore-Group, Inc. is seeking a Customer Service Representative to join the Service/Technical Services team.

The role centers on answering incoming calls, prioritizing issues, and coordinating with technicians and sales staff to ensure timely service delivery and accurate invoicing. The candidate will fill in for other team members when needed, initiate plans of action, and manage contracts, insurance certificates, and pre-liens as required.