ERP-Driven Customer Service Specialist

Flash Technology, LLC; Missouri; Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance

401(k) match

Job summary

SPX Technologies is seeking a Customer Service Representative to act as the primary contact for customers, ensuring their needs are met with professionalism, urgency, and care. You will accurately process orders, respond to inquiries, resolve issues, and collaborate with cross-functional teams to support on-time delivery and satisfaction.

The role requires detail-orientation, a customer-focused mindset, and thrives in a fast-paced environment where teamwork and problem-solving are essential.

Qualifications

• Customer service experience preferred.
• Experience with ERP, order entry, or customer management systems preferred.
• Proficiency navigating multiple computer systems and business applications.

Responsibilities

• Process customer orders accurately through ERP and order management systems.
• Respond to customer inquiries via phone, email, and other channels in a timely, professional manner.
• Investigate and resolve customer concerns and order discrepancies with empathy and urgency.
• Collaborate with Sales, Manufacturing, Shipping and other teams to ensure on-time delivery and customer satisfaction.

Skills

Customer service

ERP systems

CRM tools

Multitasking

Education

High School Diploma or equivalent

Tools

ERP systems

CRM tools

Job description

SPX Technologies is seeking a Customer Service Representative to act as the primary contact for customers, ensuring their needs are met with professionalism, urgency, and care. You will accurately process orders, respond to inquiries, resolve issues, and collaborate with cross-functional teams to support on-time delivery and satisfaction.

The role requires detail-orientation, a customer-focused mindset, and thrives in a fast-paced environment where teamwork and problem-solving are essential.