Technical Services Support Specialist

Rex Moore Electrical & Systems Contractors & Engineers; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rex Moore Electrical & Systems Contractors & Engineers in Sacramento is seeking a Customer Service Representative to answer incoming calls for the Service/Technical Services team and coordinate field activities to optimize the client experience.

The ideal candidate will thrive in a fast-paced, customer-centric environment, demonstrate initiative, manage service orders, invoicing, and required paperwork to support timely service delivery.

Qualifications

• Good computer skills with Microsoft Dynamics, Excel, Word and Outlook.
• Good communication skills.
• Dependable, self-starter with strong work ethic.
• Clean driving record.

Responsibilities

• Answer incoming phone calls for Technical Services team and field accordingly to ensure the client experience is optimized.
• Issue management skills and ability to prioritize tasks.
• Fill in for other team members when they are not available.
• Set up service orders for technicians, sales team.
• Invoice service, testing, inspection and monitoring orders and email invoices to client.
• Complete contract forms, request insurance certificates, and process pre-liens as required.
• Coordinate with Corporate Collections to ensure timely collections.
• Establish monitoring agreements and reconcile monthly charges.
• Support startup schedules and paperwork for projects.
• Coordinate RMI with UL certification, testing and inspection schedules.
• Arrange drop-off/pickup plans with local jurisdictions for permit submissions.

Skills

Communication

Self-starter

Driving

Office software

Tools

Microsoft Dynamics

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Rex Moore Electrical & Systems Contractors & Engineers in Sacramento is seeking a Customer Service Representative to answer incoming calls for the Service/Technical Services team and coordinate field activities to optimize the client experience.

The ideal candidate will thrive in a fast-paced, customer-centric environment, demonstrate initiative, manage service orders, invoicing, and required paperwork to support timely service delivery.