Technical Services Specialist: Product Support & Training

Charlotte Pipe; Charlotte (NC); On-site; USD 48,000 - 65,000; Full time

Job summary

Charlotte Pipe invites applications for the Inside Technical Services Representative role at our Charlotte, NC campus. You will provide technically accurate recommendations for CP&F product installations and support the Technical Services Department across internal and external customers.

You will train and assist with Product Knowledge Training (PKT), manage communications, and serve as a Salesforce and PKT liaison, ensuring timely responses and accurate materials while maintaining our high

Qualifications

• Proven ability to explain technical information clearly.
• Excellent written and verbal communication skills required.
• Detail oriented with strong organizational abilities.

Responsibilities

• Provide internal and external customers with technically accurate recommendations for installation and application of CP&F products.
• Respond to technical inquiries within the designated time frame and resolve product questions.
• Serve as primary contact for technical phone inquiries and web-based inquiries.
• Maintain PKT communications and attendee reports in Salesforce.

Skills

Public speaking

Communication skills

Detail oriented

MS Office

Travel

Education

Associate’s degree or higher in technical or business field

Bachelor’s degree preferred

Tools

Salesforce

EventSpark

Job description

Charlotte Pipe invites applications for the Inside Technical Services Representative role at our Charlotte, NC campus. You will provide technically accurate recommendations for CP&F product installations and support the Technical Services Department across internal and external customers.

You will train and assist with Product Knowledge Training (PKT), manage communications, and serve as a Salesforce and PKT liaison, ensuring timely responses and accurate materials while maintaining our high