Field Tech Support Engineer & Training Specialist

Gastite; Portland (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading solutions provider in Portland, TN is seeking a Technical Support Engineer to ensure effective customer-facing activities. This role requires strong organizational skills and technical aptitude, with responsibilities in technical support, coordination, and training development. The ideal candidate will have 2-10 years of relevant experience along with a background in HVAC/R and plumbing. Competitive salary and benefits with frequent domestic travel involved.

Qualifications

• 2-10 years of relevant experience preferred.
• Strong organizational skills and technical expertise are necessary.

Responsibilities

• Serve as the primary liaison between internal teams and field personnel.
• Organize and schedule field support activities.
• Document and summarize all technical communications.
• Prepare reports highlighting common issues and resolutions.
• Work closely with cross-functional teams to address product failures.
• Design and manage training modules for internal staff.

Skills

Mechanical Aptitude

Microsoft Office and CAD software

HVAC/R and plumbing, contracting, and industry experience

Frequent domestic travel required

Education

AS Engineering or equivalent through relevant work experience

Job description

A leading solutions provider in Portland, TN is seeking a Technical Support Engineer to ensure effective customer-facing activities. This role requires strong organizational skills and technical aptitude, with responsibilities in technical support, coordination, and training development. The ideal candidate will have 2-10 years of relevant experience along with a background in HVAC/R and plumbing. Competitive salary and benefits with frequent domestic travel involved.