Technical Support Specialist – Product Expert & Problem Solver

Techcyte, Inc; Salisbury (NC); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

401k plan

Company provided laptop

Work from home equipment allowance

Competitive salaries

Medical, dental, and vision insurance

Short term and long term disability

Life insurance

15 paid time off days a year

11 paid holidays

Unlimited sick time

Equity

Job summary

Techcyte, Inc. in Salisbury, NC is seeking a Technical Support Specialist to deliver expert problem resolution for customers and partners, while fully documenting issues in our call tracking system.

This role collaborates with multiple teams, helps build scalable processes, and develops product knowledge through testing to provide clear, professional support across all channels. Candidates must be team oriented, self-motivated, and able to commute to the lab, with excellent written and verbal

Qualifications

• Ability to work well in a team environment.
• Self-guided and self-motivated in daily work.
• Excellent written and verbal communication and interpersonal skills.
• Experience analyzing and accurately solving technical issues.
• Ability to interface with cross-functional teams.

Responsibilities

• Provide technical problem resolution for all products used by customers and partners, fully document problem resolution in the call tracking system.
• Help build our processes, procedures, and team.
• Review open issues daily, update customers on status, and assist in reproduction/resolution of issues.
• Become an expert in our products through software testing and apply knowledge to customer issues.
• Ensure required information is gathered prior to escalating an issue.
• Communicate with other Techcyte teams and management to prioritize escalated cases.
• Maintain professional written and verbal communication with customers, development, and management via email, IM, and phone.

Skills

Teamwork

Self-motivation

Office environment

Analytical thinking

Written communication

Verbal communication

Cross-functional collaboration

commute to Salisbury

Job description

Techcyte, Inc. in Salisbury, NC is seeking a Technical Support Specialist to deliver expert problem resolution for customers and partners, while fully documenting issues in our call tracking system.

This role collaborates with multiple teams, helps build scalable processes, and develops product knowledge through testing to provide clear, professional support across all channels. Candidates must be team oriented, self-motivated, and able to commute to the lab, with excellent written and verbal