Fire Protection Product Specialist & Trainer

Reliable Sprinkler Co.; Charlotte, Northern (NC, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Reliable Automatic Sprinkler Co. is seeking a Product Technology Manager to educate customers, specify engineers, and support multiple departments from the Charlotte, NC area. The role involves traveling to industry events and assisting with technical documentation and product improvements.

The manager will train personnel, answer complex product questions, and present to industry groups, while collaborating with PDE, PMO, and sales teams to promote Reliable products.

Qualifications

• Associates degree in fire protection or equivalent experience.
• 5+ years in fire sprinkler system design and installation.
• Willingness to travel up to 50% domestically.

Responsibilities

• Answer technical questions on Reliable products by phone and email.
• Perform technical training for Reliable personnel.
• Assist with creation and maintenance of technical documentation.
• Meet with customers and specifying engineers to discuss product use, features and benefits.
• Provide technical presentations to industry associations, customers, specifying engineers, and end users.
• Plan, develop, and execute hands-on and classroom training for sprinkler designers and fitters.
• Provide input on new products and product improvements.
• Troubleshoot Reliable products.
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.).
• Directly support sales force as necessary.
• Promote a safe workplace by following all safety rules and procedures.

Skills

NFPA standards

FM Global Data Sheets

Fire sprinkler design

Construction drawings interpretation

Presentation skills

Microsoft Office

AutoCAD

Travel coordination

Education

Associates degree in fire protection

Tools

AutoCAD

Microsoft Office

Job description

Reliable Automatic Sprinkler Co. is seeking a Product Technology Manager to educate customers, specify engineers, and support multiple departments from the Charlotte, NC area. The role involves traveling to industry events and assisting with technical documentation and product improvements.

The manager will train personnel, answer complex product questions, and present to industry groups, while collaborating with PDE, PMO, and sales teams to promote Reliable products.