Technical Services Specialist II – Construction Support

LATICRETE International; Moorestown Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II in Moorestown Township, NJ. This role involves providing technical support to customers and resolving complaints through various channels. The ideal candidate has a strong background in construction.

With at least 3 years in the industry and experience with Salesforce, this position offers a path to grow professionally. The company values integrity, teamwork, and innovation while providing a range of benefits including medical, dental, and tuition reimbursement.

Qualifications

• Minimum of 3 years in the construction industry.
• Minimum of 2 years in Technical Services or a comparable field.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers via various communication channels.
• Investigate customer complaints and settle issues within limits.
• Coordinate support requests with sales and field Technical Representatives.

Skills

Communication skills

Salesforce proficiency

Team cooperation

Knowledge of architecture

Construction methods

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II in Moorestown Township, NJ. This role involves providing technical support to customers and resolving complaints through various channels. The ideal candidate has a strong background in construction.

With at least 3 years in the industry and experience with Salesforce, this position offers a path to grow professionally. The company values integrity, teamwork, and innovation while providing a range of benefits including medical, dental, and tuition reimbursement.