Technical Services Specialist - Flooring & Adhesives

TEC Specialty Products; Aurora (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading manufacturing company is looking for a Technical Services Representative in Aurora, Illinois. This role involves providing essential technical guidance to customers regarding flooring, adhesives, and installation products. The ideal candidate will have at least five years of experience in a customer-facing technical support role, preferably in related industries. Responsibilities include troubleshooting product issues, coordinating claims, and maintaining product knowledge. Strong problem-solving, communication skills, and proficiency in relevant software are essential. The position promotes customer satisfaction and upholds the company's quality standards.

Qualifications

• Minimum of five years of experience in technical support, customer service, or sales.
• Experience in flooring, adhesives, coatings, or related industries preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as the first point of contact for customer technical inquiries.
• Troubleshoot product and installation issues using structured techniques.
• Coordinate claims intake and resolution in accordance with policies.

Skills

Technical support

Customer service

Problem-solving

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading manufacturing company is looking for a Technical Services Representative in Aurora, Illinois. This role involves providing essential technical guidance to customers regarding flooring, adhesives, and installation products. The ideal candidate will have at least five years of experience in a customer-facing technical support role, preferably in related industries. Responsibilities include troubleshooting product issues, coordinating claims, and maintaining product knowledge. Strong problem-solving, communication skills, and proficiency in relevant software are essential. The position promotes customer satisfaction and upholds the company's quality standards.