Technical Services Specialist - Brand & Product Compliance

Kettle Cuisine, LLC.; Whitehurst (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Kettle Cuisine, LLC. is seeking a Technical Services Specialist – Brand & Product Compliance to drive customer and product-compliance activities from bid through launch and post-launch changes.

This role is based at our Lynn, MA or Savage, MD facilities and requires meticulous documentation and cross-functional coordination. You will manage customer portals, specifications, supplier data, and nutrition/claims validations, ensuring accurate, up-to-date records across internal and external

Qualifications

• Bachelor’s degree in Food Science or related field; equivalent experience may be considered.
• 3+ years in technical services, food quality, regulatory, product development, or customer quality.
• Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.

Responsibilities

• Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
• Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
• Provide documentation back to customers through approved portals and maintain cross-references to internal records.
• Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
• Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
• Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.

Skills

Technical services

Food quality

Regulatory compliance

Product development

Customer quality

ERP

Project management

Documentation

Education

Bachelor’s degree in Food Science

Food Safety

Nutrition

Tools

ERP systems

Product lifecycle

Customer portals

Document control

Project management

Job description

This role can be based out of our Lynn, MA or Savage, MD factories!!Job DescriptionThe Technical Services Specialist — Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.ResponsibilitiesSpecifications and customer documentationPrepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.Provide documentation back to customers through approved portals and maintain cross-references to internal records.Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.Qualifications (Education / Experience / Skills)Bachelor’s degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.Strong attention to detail, organization, follow-through, and written communication.Success MeasuresCustomer specifications and supporting files are complete, approved, current, and accurately reflected downstream.Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.As a Leader Within the Kettle Cuisine Team, You Are Expected ToModel and support Kettle Cuisine’s Core Values and safety culture.Develop individual team members and their careers.Create a culture of accountability and performance.Drive a focus on quality assurance and continuous improvement.Plan work, track results, and resolve issues.Required AttributesSelf-directed, detail-oriented, and able to protect data integrity.Positive, collaborative, and able to build strong relationships across functions.Organized and able to manage multiple requests and deadlines.Strong analytical, problem-solving, and communication skills appropriate to the role.Willing to address difficult situations with patience and respect.Enthusiastic about food and committed to safe, high-quality products.