Technical Services Manager - Customer Supplier Assurance

Kettle Cuisine; Lynn, Savage (MA, MD); On-site; USD 100,000 - 130,000; Full time

Job summary

Kettle Cuisine, LLC. is seeking a Technical Services Manager — Customer Supplier Assurance to own the technical administration of customer and co-manufacturer commitments. You will translate contracts, standards, and audit obligations into clear actions with assigned owners and timely responses.

The role requires 7+ years in relevant fields, strong communication, and comfort coordinating with Quality, Food Safety, and production teams. Based at Lynn, MA or Savage, MD facilities.

Qualifications

• Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, or related field.
• 7+ years experience in customer quality, supplier assurance, or food manufacturing.
• Experience interpreting customer contracts and audits.
• Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control.
• Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Responsibilities

• Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements.
• Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.
• Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards and guidance.
• Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality and Food Safety owners.

Skills

Communication skills

Project management

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Food Science or related field

7+ years experience in customer quality / supplier assurance / food manufacturing

Job description

Job Details

Job Location: Lynn Plant - Lynn, MA 01901, Salary Range: $100,000.00 - $130,000.00 Salary, This role can be based out of our Lynn, MA or Savage, MD factories!!

Job Description

The Technical Services Manager — Customer Supplier Assurance owns the technical administration and follow-through of Kettle Cuisine’s customer and co-manufacturer commitments. The role translates contracts, customer standards, supplier expectations, audit requirements, and change-notification obligations into clear internal actions, assigned ownership, verification, and timely response.

Responsibilities

Customer requirements and contracts

• Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements, including bid-sheet quality documentation, customer questionnaires, vendor-compliance packages, attestations, validations, and audit responses.


• Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.


• Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards, programs, and guidance.


• Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality, and Food Safety owners.

Leadership and collaboration

• Identify gaps, non-standard requirements, timeline risks, and unclear ownership before commitments are made.


• Establish work controls, escalation paths, response timelines, and evidence requirements for customer supplier assurance.


• Report recurring risks and recommend program improvements across sites and functions.


• Set priorities, track commitments, and coach assigned team members toward consistent execution.

Qualifications (Education / Experience / Skills)

• Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, Supply Chain, or a related field; equivalent relevant experience may be considered.


• Seven or more years of experience in customer quality, supplier assurance, technical services, quality systems, or food manufacturing.


• Experience interpreting customer contracts and technical standards; supporting customer audits, CAPA, and cross-functional projects.


• Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control, and food-manufacturing operations.


• Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Success Measures

• Customer requirements, contracts, and change-notification obligations are current, assigned, and accessible.


• Customer responses, audit actions, and CAPA commitments have clear owners, due dates, evidence, and closure status.


• Non-standard requirements and customer risks are identified and mitigated before launch.


• Continuous improvement, year over year, in improved customer audits and scoring, risk mitigation, and efficiency to commercialization.

As a Leader Within the Kettle Cuisine Team, You Are Expected To

• Model and support Kettle Cuisine’s Core Values and safety culture.


• Develop individual team members and their careers.


• Create a culture of accountability and performance.


• Drive a focus on quality assurance and continuous improvement.


• Plan work, track results, and resolve issues.

Required Attributes

• Self-directed, with high integrity and sound judgment.


• Able to represent Kettle Cuisine professionally with customers and internal leaders.


• Organized and able to manage multiple priorities, projects, and metrics.


• Strong analytical, problem-solving, and communication skills appropriate to the role.


• Willing to address difficult situations with patience and respect.


• Able to travel and work in manufacturing environments as required.