Technical Services Specialist - Brand & Product Compliance

Kettle Cuisine; Lynn, Savage (MA, MD); On-site; USD 40,000 - 50,000; Full time

Job summary

Kettle Cuisine, LLC. is seeking a Technical Services Specialist — Brand & Product Compliance to execute customer and product-compliance activities from bid and development through launch and post-launch change control.

The role focuses on customer portals, current specifications, supplier and raw-material setup, claims and certifications, and supporting technical documentation, with responsibilities including maintaining information, preparing technical packages, and coordinating testing and

Qualifications

• Bachelor’s degree in Food Science, Food Safety, Nutrition, or related field.
• 3+ years of experience in technical services, food quality, regulatory, or product development.
• Experience reviewing specifications, recipes, labels, and customer requirements.
• Experience with ERP, product lifecycle, customer-portal, document-control, or project-management systems.

Responsibilities

• Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
• Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
• Provide documentation back to customers through approved portals and maintain cross-references to internal records.
• Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
• Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
• Coordinate customer-required nutrition or raw material testing, product verification, and alignment to internal specifications.

Skills

Attention to detail

Organizational skills

Written communication

Analytical skills

Problem solving

Education

Bachelor's in Food Science

Job description

Job Details

Job Location: Lynn Plant - Lynn, MA 01901, Salary Range: $29.00 - $36.00 Hourly, This role can be based out of our Lynn, MA or Savage, MD factories!!

Job Description

The Technical Services Specialist — Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.

Responsibilities

• Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
• Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
• Provide documentation back to customers through approved portals and maintain cross-references to internal records.
• Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
• Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
• Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.

Qualifications (Education / Experience / Skills)

• Bachelor’s degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.
• Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.
• Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.
• Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.
• Strong attention to detail, organization, follow-through, and written communication.

Success Measures

• Customer specifications and supporting files are complete, approved, current, and accurately reflected downstream.
• Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.
• Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.

As a Leader Within the Kettle Cuisine Team, You Are Expected To

• Model and support Kettle Cuisine’s Core Values and safety culture.
• Develop individual team members and their careers.
• Create a culture of accountability and performance.
• Drive a focus on quality assurance and continuous improvement.
• Plan work, track results, and resolve issues.

Required Attributes

• Self-directed, detail-oriented, and able to protect data integrity.
• Positive, collaborative, and able to build strong relationships across functions.
• Organized and able to manage multiple requests and deadlines.
• Strong analytical, problem-solving, and communication skills appropriate to the role.
• Willing to address difficult situations with patience and respect.
• Enthusiastic about food and committed to safe, high-quality products.