Technical Services & Customer Assurance Manager

Kettle Cuisine, LLC.; Lynn, Savage (MA, MD); Vor Ort; USD 100.000 - 130.000; Vollzeit

Zusammenfassung

Kettle Cuisine, LLC. is seeking a Technical Services Manager — Customer Supplier Assurance to own the technical administration of customer and co-manufacturer commitments. You will translate contracts, standards, and audit obligations into clear actions with assigned owners and timely responses.

The role requires 7+ years in relevant fields, strong communication, and comfort coordinating with Quality, Food Safety, and production teams. Based at Lynn, MA or Savage, MD facilities.

Qualifikationen

• Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, or related field.
• 7+ years experience in customer quality, supplier assurance, or food manufacturing.
• Experience interpreting customer contracts and audits.
• Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control.
• Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Aufgaben

• Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements.
• Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.
• Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards and guidance.
• Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality and Food Safety owners.

Kenntnisse

Communication skills

Project management

Stakeholder management

Analytical skills

Ausbildung

Bachelor’s degree in Food Science or related field

7+ years experience in customer quality / supplier assurance / food manufacturing

Jobbeschreibung

Kettle Cuisine, LLC. is seeking a Technical Services Manager — Customer Supplier Assurance to own the technical administration of customer and co-manufacturer commitments. You will translate contracts, standards, and audit obligations into clear actions with assigned owners and timely responses.

The role requires 7+ years in relevant fields, strong communication, and comfort coordinating with Quality, Food Safety, and production teams. Based at Lynn, MA or Savage, MD facilities.