Technical Services Specialist — AV/VTC & IT Support (Chantilly)

Saic; Chantilly (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC seeks a motivated Technical Services Associate to join our Chantilly, VA team onsite. You will support field engineers, diagnose IT systems, and manage AV/VTC events with limited supervision.

The role requires a Bachelor's or equivalent experience, Security+ and an active TS/SCI clearance with a poly, plus the ability to lift 30 lbs. Candidates should be US citizens with onsite availability in Chantilly.

Qualifications

• Bachelor's Degree or 4 additional years of experience in lieu of a degree.
• Security+ Certification.
• Active TS/SCI clearance with a Poly.
• Must be able to lift 30 lbs.
• U.S. Citizens.

Responsibilities

• Provide technical support to field engineers and product teams.
• Diagnose, troubleshoot, and repair computer systems and networks.
• Manage work assignments through a ticketing system.
• Assist with moves, imaging, deployments and documentation.
• Support AV/VTC events, including setup and testing.
• Develop procedures to address AV/VTC requirements.
• Handle AV/VTC installations and hardware upgrades.

Skills

Technical support

Customer service

Documentation

Ticketing system

Independent work

Education

Bachelor's Degree

4 years experience in lieu of degree

Tools

Ticketing system

AV equipment

System imaging

Job description

SAIC seeks a motivated Technical Services Associate to join our Chantilly, VA team onsite. You will support field engineers, diagnose IT systems, and manage AV/VTC events with limited supervision.

The role requires a Bachelor's or equivalent experience, Security+ and an active TS/SCI clearance with a poly, plus the ability to lift 30 lbs. Candidates should be US citizens with onsite availability in Chantilly.