Technical Services Specialist

PAR Technology; Village of New Hartford (NY); Remote; USD 62,000 - 75,000; Full time

Job summary

Join PAR Technology as a Technical Services Specialist, managing client accounts while delivering high-quality technical support and training. This remote role demands a passion for customer service and strong technical skills, aiming to maximize client value in a dynamic and collaborative environment.

Qualifications

• 1-2 years in a customer-facing technical role preferred.
• Hospitality industry experience in a management role strongly preferred.

Responsibilities

• Manage a portfolio of tier 2–4 client accounts providing technical support.
• Deliver high-quality product training to end-users.
• Serve as primary point of contact for clients and manage communications.

Skills

Customer service

Technical acumen

Project management

Communication

Consulting skills

Education

4-year technical degree

Tools

Microsoft Office Suite

Job description

Join to apply for the Technical Services Specialist role at PAR Technology

Join to apply for the Technical Services Specialist role at PAR Technology

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For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

As a Technical Services Specialist at PAR Technology, you will manage a portfolio of tier 2–4 client accounts, providing high-quality technical support and proactive business guidance. You’ll act as a trusted advisor to enterprise clients—helping them maximize the value of their POS, back-office, and payment solutions. This includes delivering training, supporting post-implementation projects, and identifying new product features that drive efficiency.

The ideal candidate has strong customer-facing experience, technical acumen, and thrives in a dynamic, collaborative environment. You’ll work closely with internal teams and clients to ensure operational success while delivering top-tier service in alignment with PAR’s core values: Act with Urgency, Ownership, Focus, and Winning Together.

Position Location:

Remote – United States

Reports To

Manager, Professional Services

What We’re Looking For

• 4-year technical degree or equivalent experience preferred
• 1–2 years of experience in the technology industry preferred
• Hospitality industry experience in a management role strongly preferred
• Track record of success in a Professional Services or customer-facing technical role
• A passion for continued growth—both technical and interpersonal
  
  

Additional Skills

• Excellent customer service and interpersonal skills
• Strong operational, project, and time management skills
• Exceptional verbal and written communication across technical and non-technical stakeholders
• Strong consulting, presentation, and training capabilities
• Proficiency in Microsoft Office Suite
• Familiarity with restaurant/hospitality application design, databases, and system tools
• Comfortable managing ambiguity and solving complex technical challenges
  
  

Unleash Your Potential: What You Will Be Doing and Owning:

• Serve as the primary point of contact for clients, managing communications and timelines
• Deliver high-quality product training to end-users with varied technical backgrounds
• Design, test, and implement solutions tailored to client needs
• Coordinate and lead business reviews for tier 2–3 clients
• Act as an internal escalation resource for Level 1 and 2 Support
• Maintain and update documentation, meeting notes, and project tracking
• Proactively identify new feature opportunities and provide product recommendations
• Manage post-implementation support projects and ensure strong client relationships
• Communicate across multiple channels: phone, email, and video conferencing
  
  

Interview Process

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Director, Customer Success (via MS Teams)
  
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $62K - $75K

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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