Customer Service Specialist

emergemarket.com; Prospect (CT); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in aerospace components is looking for an Internal Sales candidate to manage customer relations and sales operations. The ideal candidate will prospect new clients, coordinate sales efforts across regions, and ensure high customer service quality. This role emphasizes integrity, customer-first approach, and offers ample opportunities for career growth.

Qualifications

• Experience in sales or Key Account Management preferred, aerospace experience is a plus.
• Good communication skills with clients.
• Well-organized and able to work independently.

Responsibilities

• Prospect and qualify new sales leads, coordinate with team members.
• Maintain relationships with customers and manage orders efficiently.
• Monitor customer portals and ensure on-time delivery.

Skills

Communication skills

Organization

Sales experience

Tools

MS Office

MS Excel

Job description

Branch 153 - Apollo Birmi
Hurst Business Park
Unit12B Two Locks
Bierley Hills, DY51UU, GBR

Branch 153 - Apollo Birmi
Hurst Business Park
Unit12B Two Locks
Bierley Hills, DY51UU, GBR

We are looking for a candidate to fulfil Internal Sales to lead & setup sales & customer services for Apollo Aerospace Components Group located in UK (Brierley Hills, DY51UU), Spain (Sevilla), France ( Mazeres ) or remote based.

Duties and Responsibilities:

Internal Sales:

• Prospect and qualify new sales leads, schedule meetings and presentations with prospects
• Maintain a well-developed pipeline of prospects
• Meet and/or exceed quotas, taking part in bids for Apollo Group Customers
• Coordinate with other team members and departments to optimize the sales effort
• Checking stocks, contact with suppliers, liaising with European/US factories for sales matters
• Search for new clients who might benefit from company products or services and maximize client potential in designated regions Poland/Europe/Asia
• Executing strategic plans for key customer wins, competitive wins, and customer satisfaction
• Develop strong, ongoing relationships with prospects and customers
• Preparing business strategies, planning, sales services, presentations, customer visits
• Create, plan, and deliver presentations on company products
• Being responsible for public relations, company branding in Poland and abroad
• Writing regular progress reports and presenting them to management and customers

Customer Services:

• Customer service - receiving, confirming orders, providing information, accepting complaints, maintaining a good relationship with the customer.
• Entering orders into the system and modifying them with prior approval of the customer or Key Account Manager.
• Checking the customer's order books according to their needs, comparing them with ours, analyzing and sending back full feedback to the customer in a timely manner.
• Inventory control to ensure continuity of supply and support the purchasing department.
• If necessary, perform transfers to move inventory between different company locations.
• Checking reports, creating and analyzing them, and submitting necessary information to superiors and other employees of the workplace.
• Daily liaison with branches in the United States and, if necessary, with branches in Poland, the United Kingdom and India.
• Daily morning briefings - presenting his/her duties and goals for the day and updating them in writing with the completion of the day's work.
• Signaling to superiors and co-workers about any potential problems affecting failure at any of the stages from receipt of the request for quotation, to delivery at the customer's site at the designated place and time.
• Preparing shipping documents and supporting the warehouse.
• Monitoring the progress of the order from receipt to delivery at the customer's site.
• Compiling and filing documents at designated locations.
• Monitoring customer portals and on-time delivery.
• Checking and updating ODD (Original Due Date) dates on the Supplier Portal on an ongoing basis. Contacting the customer for changes in ODD dates.
• Reliably and efficiently carry out work assigned by superiors within the set deadlines.
• Actively participate in meetings assigned by superiors as well as colleagues.
• To co-create and actively update the company's dispatch calendar with other co-workers on a monthly basis.
• If new people are hired for the customer service department, train them according to the top-down plan.
• Contacting the IT department to resolve problems.
• Operation of Ms Office, Teams, Outlook applications.
• Pricing by calculating margins of parts existing in the company's inventory or searching for other resources available in the market.

Requirements:

• Proficient in MS Office, MS Excel,
• Experience in sales or in Key Account Managements, experience in aerospace is a plus
• Good communication skills with clients
• Being very well organized, flexible, open minded, enthusiastic
• Good team player but also with ability to work independently and to solve client problems

Our Values:

Do The Right Thing and we will succeed:We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness:We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results:We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say:We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win:We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at APOLLO:

Career Development: Success starts from within, and we will help you chart your path from which you can enhance your career evolution.

Apollo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.