Technical Services Representative

Gosnaphop; Pomona (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

FSAs (Flexible Spending Accounts)

Life insurance

Long-term disability

Employee assistance program

Tuition reimbursement

Job summary

Addison Group is partnering with a growing environmental services company to hire a Technical Services Representative for their Pomona, CA office. You will handle customer inquiries, coordinate waste disposal, prepare quotes, and support sales with proposals and materials.

The role emphasizes detail-oriented, fast-paced operations with strong communication across teams. This onsite position requires 3+ years of related experience and proficiency with MS Office, CRM/ERP systems, and pricing data.

Qualifications

• 3+ years of relevant professional experience.
• Experience in customer service, administrative support, operations, logistics, or inside sales.
• Strong verbal and written communication skills.
• Highly responsive and customer-focused.
• Strong attention to detail and accuracy.
• Experience with Microsoft Office Suite and spreadsheets.
• Experience with CRM, ERP, or other business systems.
• Ability to manage and interpret operational and pricing data.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers, coordinating service needs and responding to inquiries.
• Coordinate hazardous and non-hazardous waste disposal, transportation, and environmental services.
• Prepare quotes and provide inside sales and technical support as needed.
• Support sales representatives with proposals, presentations, and customer materials.
• Coordinate transportation logistics and service scheduling.
• Communicate updates between customers, field teams, operations, transportation, and internal departments.
• Enter and manage work orders, customer information, pricing, and job details within internal systems.
• Review service documentation, manifests, bills of lading, work orders, and supporting records for accuracy.
• Identify and resolve discrepancies prior to billing and invoicing.
• Support accounts payable and accounts receivable activities.
• Maintain accurate customer, pricing, and operational data.
• Assist with customer reporting, annual summaries, and revenue reporting.
• Maintain organized documentation to support billing, reporting, and audit requirements.
• Follow all company health and safety policies and procedures.
• Provide additional administrative and operational support as needed.

Job description

Technical Services Representative

Location: Pomona, CA (Fully Onsite)

Industry: Environmental Services / Waste Management

Employment Type: Direct Hire

Compensation: $80,000 - $95,000 per year

Schedule: Monday–Friday | Full-Time

Benefits: Competitive benefits package including medical, dental, vision, wellness program, flexible spending accounts, life insurance, long-term disability, employee assistance program, and tuition reimbursement.

About the Role

Addison Group is partnering with a growing company in the environmental services industry to identify a Technical Services Representative to join their team in Pomona, CA. This is a great opportunity for a customer service, administrative, operations, logistics, or inside sales professional looking to take on a role with a strong mix of customer interaction, coordination, data management, and operational support.

The ideal candidate will have 3+ years of relevant experience, strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience in environmental services, waste management, or hazardous waste is a plus.

Responsibilities

• Serve as a primary point of contact for customers, coordinating service needs and responding to inquiries
• Coordinate hazardous and non-hazardous waste disposal, transportation, and environmental services
• Prepare quotes and provide inside sales and technical support as needed
• Support sales representatives with proposals, presentations, and customer materials
• Coordinate transportation logistics and service scheduling
• Communicate updates between customers, field teams, operations, transportation, and internal departments
• Enter and manage work orders, customer information, pricing, and job details within internal systems
• Review service documentation, manifests, bills of lading, work orders, and supporting records for accuracy
• Identify and resolve discrepancies prior to billing and invoicing
• Support accounts payable and accounts receivable activities
• Maintain accurate customer, pricing, and operational data
• Assist with customer reporting, annual summaries, and revenue reporting
• Maintain organized documentation to support billing, reporting, and audit requirements
• Follow all company health and safety policies and procedures
• Provide additional administrative and operational support as needed

Qualifications

• High school diploma or GED required
• 3+ years of relevant professional experience
• Experience in customer service, administrative support, operations, logistics, or inside sales
• Strong verbal and written communication skills
• Highly responsive and customer-focused
• Strong attention to detail and accuracy
• Experience with Microsoft Office Suite and spreadsheets
• Experience with CRM, ERP, or other business systems
• Ability to manage and interpret operational and pricing data
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to work independently and collaboratively
• Environmental services, waste management, or hazardous waste experience is a plus
• Familiarity with EPA, RCRA, or DOT regulations is a plus

Additional Details

This is a fully onsite opportunity in Pomona, CA. The role is primarily office-based with occasional field visits or job walks.

The ideal candidate will be a detail-oriented and highly responsive professional who enjoys working with customers, coordinating logistics, and supporting day-to-day operations in a fast-paced environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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