Technical Services Representative

Crystal Clean; Pomona (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Technical Services Representative to coordinate hazardous and non-hazardous waste disposal, transportation, and service scheduling for its California location. You will liaise with clients, facilities, and internal teams, providing inside sales and administrative support while ensuring safety and accuracy in all documentation.

The role emphasizes data entry, ERP and waste LINQ usage, and timely communication to ensure accurate invoicing and branch reporting.

Qualifications

• High school diploma or GED required with 3+ years of experience.
• Strong written and verbal communication skills.
• Detail oriented with high data accuracy.
• Experience using Microsoft Office, CRM systems, and ERP tooling.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate waste disposal, transportation, and field services with clients.
• Support inside sales, billing, and administrative tasks for location(s).
• Prepare quotes and manage service scheduling and communications.
• Enter and manage work orders in ERP and billing systems.
• Reconcile documents and ensure data integrity for billing.

Skills

Customer service

Data entry

ERP systems

Microsoft Excel

CRM systems

Education

High school diploma or GED

Tools

NetSuite

EOS

Waste LINQ

Job description

he Technical Services Representative profiles hazardous and non-hazardous waste and serves as the primary point of contact with disposal facilities, coordinating waste approvals, transportation logistics, and customer service. This role also supports Inside Sales, billing, and administrative functions for its assigned location(s), and reports to Technical Services management.

Essential Functions

• Ensure Health and Safety is the top priority by following all safety policies, processes, and practices.
• Serve as a primary point of contact for client inquiries and service coordination, ensuring timely, professional communication with customers and internal teams.
• Manage customer needs for hazardous and non-hazardous waste disposal, transportation, and environmental field services.
• Provide inside sales and technical support for waste disposal, transportation, and environmental field services as needed for assigned location(s).
• Support Industrial Sales Representatives in selling to customers, including assistance with proposal development, presentations, and sales materials.
• Prepare quotes for transportation and disposal services.
• Manage the logistics for the transportation of hazardous and non-hazardous waste shipments.
• Coordinate service scheduling based on customer needs and operational capacity, communicating updates between field teams, operations, and clients.
• Review, enter, and manage work orders within ERP (NetSuite) and EOS systems (Waste LINQ), ensuring all necessary details are recorded and communicated to Operations and Finance for accurate service completion and billing.
• Maintain accurate client, pricing, and job data across all systems to support data integrity, billing, and reporting accuracy.
• Manage accounts payable and receivable for assigned location(s).
• Reconcile completed job packets against the Uniform Hazardous Waste Manifest, Bill of Lading (BOL), work orders, and supporting documentation prior to invoicing, verifying that waste quantities, profiles, disposal facilities, pricing, labor, transportation, and disposal charges match the executed work.
• Identify and resolve discrepancies with Operations, Field Personnel, Transportation, and Billing before a job is released for invoicing.
• Support audit readiness by maintaining complete, accurate, and organized documentation across internal systems.
• Assist in preparing customer reports, annual summaries, and Branch Revenue Reporting on a daily basis.
• Perform other reasonable directives, responsibilities, and activities as assigned, which may change at any time with or without notice.

Education & Essential Qualifications

• High school diploma or GED equivalent required AND at least 3 years relevant experience
• Good verbal and written communication skills
• Highly responsive
• Detail-oriented, with high attention to accuracy in data and documentation
• Experience using Microsoft Office Suite, spreadsheets, CRM systems, and Waste LINQ
• Ability to manage and interpret operational and pricing data
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Independent problem-solving and decision-making ability
• Ability to work collaboratively with colleagues and effectively utilize available resources

Preferred Qualifications

• Experience in administrative, customer service, or operations roles
• Environmental services or hazardous waste experience (e.g., EPA, RCRA, or DOT familiarity)

Work Environment

Continuous sitting and tasks involving repetitive motions using wrists, hands, and fingers for periods of 6 to 8+ hours at a time. Occasional walking or standing. Occasional carrying of weights from 0-25 pounds. Primarily operates in an office environment. May conduct job walks in the field.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

This Position Includes The Following Benefits

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement