Environmental Service Representative (Waste)

The Planet Group; Fort Lauderdale (FL); On-site; USD 34,000 - 41,000; Full time

Job summary

The Planet Group in Fort Lauderdale, FL is seeking an analytical, detail-oriented Technical Services Representative to join our Technical Services Team. The role focuses on job creation, data entry, scheduling, and supporting customers across various sectors.

Responsibilities include responding to requests, coordinating waste tracking and transportation documentation, and assisting with bids and invoicing while collaborating with EH&S staff to ensure compliance and accurate financials.

Qualifications

• Waste background required; degree preferred but not mandatory.
• Organized and detail-oriented with strong time management.
• Proven communication skills, both written and verbal.
• Comfortable handling calls and emails from customers and staff.
• Knowledge of RCRA and DOT regulations is essential.
• Must have a valid US driver’s license and be eligible to work in the US.

Responsibilities

• Provide high level service by promptly responding to requests and acting as main contact for customers.
• Manage an extensive client book, offering technical support to EH&S staff and on-site personnel.
• Prepare documentation for transportation of chemicals to disposal facilities.
• Assist with bids, proposals, and quotations for services such as lab packs and drum disposal.
• Maintain and grow the customer base through quality control and follow-ups.
• Coordinate job folders with Finance and Operations, including job costing and invoicing.
• Collaborate with Project and Account Managers to understand financials and forecasts.
• Perform monthly COGS reviews to maximize gross profit.

Skills

Hazardous waste background

Shipping & Receiving

Customer service

Phone communication

Organizational skills

Attention to detail

Computer skills

RCRA knowledge

DOT knowledge

Education

Waste management background

Tools

MS Word

Excel

Internal software

CRM systems

Job description

Starting Pay: $25-30/hr + OT @ 1.5

Work Schedule: 7a - 4p OR 8a-5p Mon - Friday + OT

Contract to Hire - 6 month contract and then direct hire

Qualifications:

• Environmental background with hazardous and non-hazardous waste
• Experience with Shipping and Receiving / DOT regulations
• Good customer service and comfortable on the phone
• Knowledge of RCRA and DOT
• This person will be working in an office fielding calls and emails from both customers and internal employees
• MUST have a waste background - degree is preferred but not a must
• They will help schedule, coordinate, and follow up on waste tracking, shipping, characterizing and profiling
• Will need to be very organized and details
• Computer skills are a must
• Good with being on the phone A LOT
• This could be someone who is a Service Rep right now, Field Chemist that doesn't want to be in the field any longer, or anyone with haz waste background that would enjoy being on the phone

Our client, one of the largest environmental services firms in North America, is seeking an analytical, detail-oriented Technical Services Representative for their Technical Services Team.

This person will be responsible for job creation, data entry, scheduling, and supporting our customers.

They provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.

Responsibilities:

• Provide high level service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers.
• Effectively manage an extensive book of clients by providing technical support to EH&S staff and onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste.
• Prepare documentation for transportation of chemicals to appropriate disposal facilities.
• Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects.
• Maintain and grow existing customer base by providing quality control and following up with requests.
• Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines.
• Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models.
• Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit.

Basic Requirements:

• Proven organizational and time management skills
• Strong communication skills, both written and verbal
• Attention to detail with the ability to keep the big picture in mind
• Excellent soft skills; ability to work well with clients and co-workers
• Computer skills: MS Word, excel and ability to learn internal computer software
• Knowledge of RCRA and DOT
• Valid US Driver's License
• Must be eligible to work in the United States without sponsorship
• Must have a reliable form of transportation