Technical Services Manager: Uptime, Solutions & Growth

Yancey Bros. Co.; Austell (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay Structure

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Business Mileage Reimbursement

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Paid Holidays

Tuition Reimbursement

Ongoing Training

Job summary

Yancey Bros. Co., based in Georgia, seeks a Technical Services Manager to lead the Technical Communicators and optimize the program to maximize uptime for customers and our team.

You will liaise with factory support and the dealer to address issues and drive improvements across service offerings. Ideal candidates will have project management and computer skills, strong interpersonal and communication abilities, and the capacity to multitask and problem solve.

Qualifications

• High school or equivalent
• Basic computer skills to include web searches and Word, Excel and PowerPoint
• Must be able to comprehend, speak and write the English language.
• Must possess excellent interpersonal and communication skills, in person, over the telephone, and through electronic media (email, text, PS databases, etc.) with individuals with many different experience levels (i.e. equipment operators to engineers).
• College or Technical degree a plus
• Mechanical aptitude

Responsibilities

• Manage Technical Communicator program to maximize customer and Technical Communicator uptime
• Grow the Commercial Tech Services program by developing innovative programs to sell to our customers
• Reach out to Sales, Product Support and Training with introduction to new technologies or issues that arise
• Oversee implementation of the Contamination Control Compliance (CCC) program
• Establish diagnostic Software requirements
• Communicate w/ factory on key issues
• Make customer visits when necessary to provide assurances regarding issues resolution
• Provide customer software, sales, support, and installation
• Make branch visits to get feedback on Tech Services support
• Manage the escalation of service support issues
• Manage technical aspects of Incident Reporting (liability)
• Insure that the Technical Services staff is adequately sized and trained to meet the needs
• Maintain and implement internal reporting systems to allow internal customers a means of documented communications.
• Perform other duties as assigned

Skills

English proficiency

Interpersonal skills

Communication

Teamwork

Education

High school or equivalent

College or Technical degree a plus

Tools

Word

Excel

PowerPoint

Job description

Yancey Bros. Co., based in Georgia, seeks a Technical Services Manager to lead the Technical Communicators and optimize the program to maximize uptime for customers and our team.

You will liaise with factory support and the dealer to address issues and drive improvements across service offerings. Ideal candidates will have project management and computer skills, strong interpersonal and communication abilities, and the capacity to multitask and problem solve.