On-Site Service Writer & Customer Care Specialist

Yancey Bros. Co.; Augusta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full benefits package

401k plan with strong company match

Profit sharing

Tuition reimbursement

Paid holidays

Job summary

Yancey Bros. Co., a Georgia-based Caterpillar equipment dealer, seeks a Customer Service Specialist / Service Writer on-site in Augusta. You will be the primary contact for customer repairs, quote and schedule work, and track jobs to ensure timely completion and satisfaction.

The role emphasizes strong communication, organization, and a detailed understanding of service and repairs, with opportunities to support cost tracking and parts coordination in a dynamic service center.

Qualifications

• Excellent communication and customer service skills.
• Knowledge of Caterpillar products related to service and repairs is a plus.

Responsibilities

• Act as the initial contact for customers and communicate about repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor job costs versus invoice amounts.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain service performance metrics.

Skills

Excellent communication

Customer service

Strong organization

Teamwork

Education

College degree or equivalent

Tools

Microsoft Office

Job description

Yancey Bros. Co., a Georgia-based Caterpillar equipment dealer, seeks a Customer Service Specialist / Service Writer on-site in Augusta. You will be the primary contact for customer repairs, quote and schedule work, and track jobs to ensure timely completion and satisfaction.

The role emphasizes strong communication, organization, and a detailed understanding of service and repairs, with opportunities to support cost tracking and parts coordination in a dynamic service center.