Preventative Maintenance Service Manager

Yancey Bros Co.; Austell, Northern (GA, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k Plan Strong Company Match

Employee Profit Sharing

Medical, Vision and Dental coverage

Paid vacations

Job summary

Yancey Bros. Co. in Georgia is seeking a Commercial Service Manager to lead Preventative Maintenance Field Technicians, ensuring a safe workplace and a strong safety culture while delivering reliable service.

You will own the branch P&L, develop budgets, hire and develop staff, train on SOPs, and maintain customer relationships. The role emphasizes cost control, revenue goals, and compliant operations with OEM policies.

Qualifications

• Minimum of 3 to 5 years of experience.
• Problem-solving skills to meet the needs of our customers and employees.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Responsibilities

• Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
• Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
• Direct various staff members in the performance of their store-related positions.
• Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
• Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.
• Plan and establish systems to control expenses.
• Assist customers in the resolution of complaints regarding parts and service.
• Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets.
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, NFPA, and DOT regulations.
• Maintain company operating facilities in clean, orderly, and safe condition.
• Establish an atmosphere of customer service throughout the facility.
• Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
• Administer Parts and Service strategies for promotions and products.
• Supervise Daily Workflow (workload, resources, and equipment processes).
• Support and communicate regularly with the Sales Teams.
• Oversee/assist in the collection of accounts receivable.
• Accountable for monthly reports, including filing all injury reports.
• Conduct monthly meetings (safety, financials and current company information).
• Establish and communicate Branch goals.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

High school diploma or equivalent

Job description

Yancey Bros. Co. in Georgia is seeking a Commercial Service Manager to lead Preventative Maintenance Field Technicians, ensuring a safe workplace and a strong safety culture while delivering reliable service.

You will own the branch P&L, develop budgets, hire and develop staff, train on SOPs, and maintain customer relationships. The role emphasizes cost control, revenue goals, and compliant operations with OEM policies.