Technical Services Field Engineer - Solar Inverter (EE26110)

TMEIC Corporation Americas; Houston (TX); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

TMEIC Corporation Americas in Houston is seeking a field service engineer to act as the factory expert for solar inverters, advising clients and engineers on issue resolution. You will perform commissioning, testing, and diagnostics to meet design performance criteria.

Responsibilities include troubleshooting hardware/software issues, updating the CRM with case information, preparing service advisories, and ensuring safety qualifications are maintained.

Qualifikationen

• Controls engineering experience required.
• Experience with low voltage drive systems.
• Experience with photovoltaic inverter power generation.
• Experience with PPC and battery storage systems.

Aufgaben

• Advise clients and Company engineers to resolve issues, acting as factory expert for solar inverters.
• Analyze client equipment failures using diagnostics tools.
• Provide technical support to clients and other engineers when not in the field.
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems.
• Troubleshoot, isolate issues, repair or replace defective components.
• Update CRM with case information for timely reporting.
• Prepare service advices and issue to clients and field engineers as necessary.
• Write and review field reports and share with clients on request.
• Maintain safety qualifications and comply with safety requirements.
• Process warranty replacements, expediting when necessary.

Kenntnisse

Controls engineering experience

Low voltage drive engineering

Photovoltaic inverter power generation

PPC and battery storage experience

Jobbeschreibung

Role Accountabilities

• · Advise clients and Company engineers to resolve issues, as the factory expert for the Company’s solar inverters
• · Analyze client equipment failures using diagnostics tools
• · Provide technical support to clients and other engineers, when not in the field
• · Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• · Troubleshoot, isolate issue, repair and/or replace defective components
• · Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
• · Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• · Prepare Service Advices and issue to clients and field engineers as necessary
• · Write and/or review field reports, and issue to clients as requested
• · Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• · Process warranty replacements, expediting when necessary
• · Respond to client issues after regular business hours on rotating phone duty
• · Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

• · Bring full effort to bear on tasks assigned by manager
• · Give manager best advice
• · Give earliest notice when work cannot be delivered as specified
• · Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• · Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• · Comply with all Company policies, practices, and procedures and all regulations and laws
• · Recommend viable improvements proactively
• · Ensure effective utilization of business tools and processes

Preferred Qualifications

• · Controls engineering experience
• · Low voltage drive engineering experience
• · Photovoltaic Inverter power generation experience
• · PPC and battery storage experience

Link to TMEIC Corporation Americas website

https://www.tmeic.com/

EEO/AA/M/F/Vet/Disability Employer