Technical Services Engineer (Remote)

Dedicated HR Services; United States; Remoto; USD 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

Confidential client seeks a Technical Services Engineer to own the technical relationship with utilities and industrial users relying on protection relays and disturbance recorders. The role emphasizes top‑tier service, problem solving, and expert knowledge of power system protection and automation.

This remote, full‑time position in the US requires BS in Electrical Engineering, 5–10 years with protective relays/recorders, and US work eligibility with up to 20% travel.

Competenze

• B.S. in Electrical Engineering (mandatory).
• 5 to 10 years working with protective relays and recorders.
• Experience with EMTP, load flow and short circuit studies.
• Excellent technical training, speaking and writing skills.

Mansioni

• Help customers apply the company's products through visits, demonstrations, training courses and phone support.
• Meet customers to identify required feature sets and feed to Marketing.
• With Technical Services group, resolve customer concerns through notes, papers, answers and online demos.
• Contribute customer service insight to Marketing plans and reviews and propose system improvements.
• Help prepare and present proposals for products, services and systems.
• Train customers and support installation, commissioning and operation, on site and remotely.
• Keep knowledge current through training and professional bodies.

Conoscenze

Protective relays & recorders

Power system protection

EMTP

Load flow

Formazione

B.S. in Electrical Engineering

Strumenti

EMTP

Load flow

Short circuit studies

Descrizione del lavoro

Confidential client: an established global designer and manufacturer of protection relays and disturbance fault recorders for the electric power industry, trusted by utilities and industries worldwide.

Position snapshot

• Title: Technical Services Engineer
• Location: Remote, USA (Northeast US preferred)
• Base salary: USD 100,000 to 140,000 a year
• Reports to: Manager, Technical Services
• Type: Full time
• Travel: up to 20% within the US, Canada and internationally
• Work eligibility: US citizens or Green Card holders

The role

You will own the technical side of the company's relationship with its customers: utilities and industrial users who rely on its protection and recording equipment. The ideal engineer has delivered top-quality technical service and problem solving to current and prospective customers, supported the sales team, and built expert-level knowledge of power system protection and automation, specifically relays and recorders.

Key responsibilities

• Help customers apply the company's products through visits, demonstrations, training courses and phone support.
• Meet customers to identify the feature sets products need to win in the market, and feed this to Marketing.
• With the Technical Services group, resolve customer concerns through application notes, conference papers, answers to questions and online demonstrations.
• Contribute customer service insight to Marketing plans and reviews: resolve problems, spot service trends and propose system improvements.
• Help prepare and present winning proposals for products, services and systems.
• Act as a secondary customer contact on technical matters.
• Train customers and support installation, commissioning and operation, on site and remotely.
• Take part in industry technical forums such as NASPI and IEEE PSRC.
• Contribute to manuals, datasheets, ordering guides and other customer literature.
• Support marketing, sales, application engineering and product development.
• Keep your knowledge current through training, professional reading, networks and professional bodies, and maintain expert knowledge of the product range.
• Deliver assigned work on schedule, within budget and to a high standard; take on project management and supervisory duties as assigned.

What you bring

• B.S. in Electrical Engineering (mandatory).
• 5 to 10 years working with protective relays and recorders.
• Working knowledge of electric power systems, practices and philosophies, and of protective relay application at a utility or engineering firm.
• Experience with EMTP, load flow and short circuit studies.
• Excellent technical training, speaking and writing skills, and strong computer and business software skills.
• A passion for customer success, team spirit and exceptional organization and "get it done" skills.
• The ability to manage time well across multiple demands, including when working remotely.

All applications are handled in confidence by a Dedicated HR Services partner. The client is named to shortlisted candidates only.