Technical Services Engineer (ID#5495)

New Value Solutions Group; Houston (TX); Remote; USD 110,000 - 150,000; Full time

Job summary

New Value Solutions Group is seeking an experienced Technical Services Engineer to serve as a technical interface for utilities and industrial clients. The role focuses on power-system protection, protective relays, disturbance recorders, automation, and commissioning.

You will provide application support, help with installation and configuration, and deliver demonstrations and training. Remote work is possible with up to 20% travel within the U.S., Canada, and beyond.

Qualifications

• Bachelor’s degree in Electrical Engineering required.
• 8–10 years of experience with protective relays and disturbance/fault recorders.
• Strong understanding of electric power systems and industry practices.
• Experience applying protective relays in utility, consultancy, OEM environments.
• Experience with EMTP and power-system studies.
• Strong troubleshooting, presentation, and communication skills.

Responsibilities

• Provide technical support on protective relays, disturbance recorders, and automation applications.
• Assist with product application, configuration, installation and commissioning.
• Deliver product demonstrations, training sessions, and remote support.
• Troubleshoot issues and recommend technical solutions.
• Develop technical notes, papers, and customer-support materials.
• Prepare and present technical proposals.
• Support cross-functional teams (Sales, Marketing, Applications Engineering, Product Development).
• Participate in IEEE PSRC, NASPI, and other industry meetings.
• Contribute to manuals, datasheets, and ordering guides.
• Possibly assume project-management or supervisory duties when assigned.

Skills

Technical troubleshooting

Communication skills

Project management

Education

Bachelor’s degree in Electrical Engineering

Tools

EMTP

PSSE/ETAP/PowerFactory

Job description

New Value Solutions (NVS) is seeking an experienced Technical Services Engineer. This is a customer-facing engineering position focused on power-system protection, protective relays, disturbance recorders, automation, technical support, training, and commissioning.

The Technical Services Engineer will serve as a technical interface between client and its customers, helping utilities and industrial clients successfully apply, configure, troubleshoot, and operate protection and automation products.

Responsibilities:

• Provide technical support to existing and prospective customers on protective relays, disturbance recorders, and automation applications.
• Assist customers with product application, configuration, installation, commissioning, and operation.
• Deliver product demonstrations, technical presentations, training sessions, and remote support.
• Troubleshoot customer issues and recommend appropriate technical solutions.
• Develop application notes, technical papers, presentations, and other customer-support materials.
• Assist with preparation and presentation of technical proposals.
• Support Sales, Marketing, Application Engineering, and Product Development teams.
• Gather customer feedback regarding product functionality, feature requirements, and market needs.
• Participate in industry organizations and technical meetings such as IEEE PSRC and NASPI.
• Contribute to manuals, datasheets, ordering guides, and technical documentation.
• Assume project-management or supervisory responsibilities when assigned.

Requirements:

• Bachelor’s degree in Electrical Engineering is mandatory.
• 8–10 years of experience working with protective relays and disturbance/fault recorders.
• Strong understanding of electric power systems, protection philosophies, and industry practices.
• Practical experience applying protective relays within a utility, engineering consultancy, OEM, or similar environment.
• Experience with EMTP, load-flow, and short-circuit studies.
• Strong technical troubleshooting and problem-solving ability.
• Excellent technical training, presentation, writing, and communication skills.
• Strong customer-service orientation.
• Ability to manage several technical priorities while working remotely.
• Strong organizational and computer skills.

If you have this expertise, are able to work remotely and are available for up to 20% travel within the United States, Canada, and internationally,

ID#5495

Questions:

• Do you hold a B.S. in Electrical Engineering?
• How many years of experience do you have working with protective relays and recorders?