Manager Technical Services (ID#5496)

New Value Solutions Group; Houston (TX); Remote; USD 150,000 - 190,000; Full time

Job summary

New Value Solutions seeks an experienced Manager, Technical Services to lead a team delivering expert support for protection relays and disturbance recorders. You will guide engineering staff, shape service strategy, and act as a senior technical resource for customers, Sales, and Product Development.

The role requires deep power-system protection knowledge, leadership experience, and a proven ability to communicate complex concepts to customers and internal teams.

Qualifications

• Bachelor's degree in Electrical Engineering required.
• Approximately 15 years with numerical protective relays and disturbance/fault recorders.
• Proven leadership of engineering teams and customer-facing delivery.
• Deep knowledge of electric power-system protection, integration and automation.
• Experience with EMTP, load-flow and short-circuit studies.

Responsibilities

• Lead and develop a team of Technical Services Engineers.
• Set strategic direction and ensure high-quality customer support.
• Provide technical consultations, product demonstrations, and training.
• Serve as senior technical contact for escalations and complex issues.
• Support installation, commissioning, configuration, and operation of protection and automation products.
• Prepare technical materials, proposals, and product comparisons.
• Support Sales and business development with technical expertise.
• Collaborate with Marketing, Engineering, and Product Development.
• Represent the company at conferences and customer meetings.
• Contribute to manuals, datasheets, and application notes.
• Drive continuous improvement in service delivery.

Skills

Power-system protection

Numerical relays

Disturbance recorders

Team leadership

Automation & integration

Customer-facing communication

Protection-system applications

EMTP

Load-flow studies

Short-circuit studies

Advanced communication protocols

Education

Bachelor's degree in Electrical Engineering

Tools

EMTP

Load-flow software

Short-circuit analysis tools

Job description

New Value Solutions (NVS) is seeking an experienced Manager, Technical Services to support a global provider of advanced power-system protection relays and disturbance fault recorders.

The Manager, Technical Services will provide strategic and operational leadership for the Technical Services function while serving as a senior technical resource for customers, Sales, Application Engineering, Marketing, and Product Development. The successful candidate will bring deep expertise in power-system protection, numerical relays, disturbance recorders, automation, commissioning, and customer-facing technical support.

Responsibilities

• Lead, mentor, and develop a team of Technical Services Engineers.
• Provide strategic direction for the Technical Services department and ensure timely, high-quality customer support.
• Support customers through technical consultations, product demonstrations, application guidance, and training.
• Serve as a senior technical contact for customer questions, escalations, and complex protection-system issues.
• Support installation, commissioning, configuration, and operation of protection and automation products.
• Prepare and deliver technical presentations, product comparisons, application materials, and proposals.
• Support Sales and business-development activities through technical expertise and customer engagement.
• Work closely with Marketing, Application Engineering, Engineering, and Product Development.
• Represent at technical conferences, industry forums, and customer meetings.
• Contribute to manuals, datasheets, ordering guides, application notes, and other technical documentation.
• Drive continuous improvement in customer support processes and technical-service delivery.

Requirements

• Bachelor’s degree in Electrical Engineering is mandatory.
• Approximately 15 years of experience working with numerical protective relays and disturbance/fault recorders.
• Strong experience leading, mentoring, and developing engineering teams.
• Expert knowledge of electric power-system protection, integration, and automation.
• Strong knowledge of protective-relay applications within utilities, engineering firms, OEMs, or consulting environments.
• Experience with EMTP, load-flow, and short-circuit studies.
• Knowledge of advanced communication protocols and communication-system architecture.
• Strong customer-facing communication, presentation, troubleshooting, and relationship-management skills.
• Ability to manage difficult customer or internal discussions professionally.
• Utility, consulting, or engineering-company experience is considered an asset.

If you have this expertise, are able to work full-time remotely, and are available for up to 25% travel within the United States and internationally.

While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.