Manager Technical Services

Inabia-Software-

Houston (TX)

On-site

USD 140,000 - 170,000

Full time

14 days+

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Job summary

Inabia-Software- in Houston, TX seeks a Manager – Technical Services to lead the Technical Services Department with hands-on expertise in electric power system protection, numerical relays, disturbance recorders, and automation.

The role collaborates with Sales, Application Engineering, Product Development, Marketing, and customers to ensure exceptional support and to drive new product development and implementation. Travel up to 25% is expected.

Qualifications

Bachelor's degree in Electrical Engineering required.
10+ years with numerical relays and disturbance recorders.
Experience leading a technical engineering team.
Expert knowledge of electric power system protection, integration, and automation.
Willingness to travel up to 25% within the U.S. and internationally.

Responsibilities

Provide customers with demonstrations, training, and technical consultations.
Resolve complex technical issues and support business development.
Install, commission, and operate systems remotely and onsite.
Lead and mentor the Technical Service Engineers team.
Collaborate with Sales, Marketing, Applications and Product Development.

Skills

Numerical relays

Disturbance recorders

Power system protection

Team leadership

Customer communication

Education

Bachelor's degree in Electrical Engineering

Tools

EMTP

Load flow analysis

Short-circuit studies

Job description

Manager – Technical Services

Location: Houston, TX
Work Arrangement: Onsite / Work from Office
Employment Type: Full-Time, Permanent
Reports To: CEO
Travel: Up to 25% within the U.S. and internationally
Work Authorization: U.S. Citizens or Green Card Holders only

About the Company

Our customer is a global leader in the design and manufacturing of advanced protection relays and disturbance fault recorders for the electric power industry.

With teams across Winnipeg, Canada; Houston, USA; and Bangalore, India, the company brings decades of expertise in power system protection, monitoring, and control. Its high-performance solutions are trusted by utilities and industrial customers worldwide to support power system reliability, stability, and efficiency.

Position Overview

We are seeking an experienced Manager – Technical Services to provide strategic leadership and direction for the Technical Services Department.

This role will work closely with Sales, Application Engineering, Product Development, Marketing, customers, and other internal and external stakeholders. The ideal candidate will combine strong people leadership with expert-level knowledge of electric power system protection, numerical relays, disturbance recorders, and automation.

The Manager will be responsible for ensuring exceptional customer support, developing the technical services team, resolving complex technical issues, supporting business development activities, and contributing to new product development and implementation.

Key Responsibilities

Customer & Technical Support

Provide customers with product demonstrations, technical training, application guidance, and technical consultations.
Support customers in resolving technical issues through application notes, virtual demonstrations, remote troubleshooting, and direct technical support.
Assist customers with the installation, commissioning, and operation of company systems, both remotely and onsite.
Develop strong technical relationships with customers and establish a secondary technical point of contact in addition to the Regional Sales Manager.
Support customers with technical inquiries, escalations, and complex application challenges.
Prepare technical presentations, competitive comparisons, application materials, and other content to support business development.
Assist with the preparation and presentation of technical proposals for products, services, and solutions.
Provide technical support to Sales, Marketing, Application Engineering, and Product Development teams.
Contribute to customer-facing technical documentation, including manuals, datasheets, application guides, and ordering guides.
Represent the company at industry conferences, technical forums, and professional organizations, including NASPI and IEEE PSRC.

Leadership & Department Management

Lead, mentor, and develop a team of Technical Service Engineers providing technical support to customers.
Establish departmental priorities, workflows, and performance expectations.
Ensure timely and effective delivery of customer support activities.
Monitor service quality and identify opportunities for process improvement.
Drive continuous improvement in technical support processes, customer experience, and departmental performance.
Develop and maintain technical service standards and best practices.
Address complex customer or employee issues professionally and effectively while protecting company interests.
Collaborate with leadership and cross-functional teams on strategic technical and business initiatives.

Required Qualifications

Bachelor's degree in Electrical Engineering (B.S.) is mandatory.
10+ years of hands-on experience working with numerical relays and disturbance/fault recorders.
Demonstrated experience leading, mentoring, and developing a technical engineering team.
Expert-level knowledge of electric power system protection, integration, and automation applications.
Strong understanding of electric power systems, protection practices, and industry philosophies.
Strong knowledge of protective relay applications within utilities, engineering firms, or related organizations.
Excellent written, verbal, presentation, and customer communication skills.
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
Ability to manage difficult or sensitive discussions with customers and employees professionally.
Willingness and ability to travel up to 25% within the U.S. and internationally.

Preferred Technical Experience

Experience with EMTP, load flow, and short-circuit studies.
Experience working with utility companies, consulting firms, or engineering organizations.
Knowledge of advanced communication protocols and communication system architectures.
Experience with power system protection, monitoring, control, and automation.
Experience supporting product development, product implementation, or new technology initiatives.
Familiarity with industry standards, practices, and organizations related to electric power system protection.

Ideal Candidate

The ideal candidate is a strong technical leader and people manager who can take ownership of the Technical Services function while remaining technically hands-on.

You should be comfortable working directly with customers, supporting Sales and Engineering teams, resolving complex power system protection challenges, and developing a high-performing technical services organization.

A successful candidate will bring a combination of: