Technical Services Engineer II - Madison, WI

Gordon Flesch Company; Madison, Northern (WI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Personal time off

Vacation time

Holiday time

Tuition reimbursement

401(k) and 401(k) match

Wellness program

Volunteer hours

Job summary

Elevity is seeking a Technical Services Engineer II to provide remote and onsite IT support, resolving complex issues across servers, cloud environments, and networking infrastructure. You will escalate when needed and document all requests thoroughly.

Requirements include 3 years of IT experience, certifications in major vendors, and Elevity/vendor certification within the first year. Travel to client sites is required as part of the role.

Qualifications

• 3 years of technical experience in IT support or engineering roles.
• Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
• Obtain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge of Windows Server 2016–2025, Microsoft 365, Azure, networking, hardware, Windows and Mac OS, and AD.

Responsibilities

• Provide both remote and onsite support to resolve complex IT issues with high customer service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
• Serve as an escalation point beyond Service Desk, NOC, and TSE I Engineers.
• Document all service requests and maintain thorough records in the ticketing system.
• Generate detailed network and technical documentation; provide timely updates to clients.
• Collaborate with engineers to resolve client issues efficiently.
• Self-schedule service calls on site/remote for managed clients.

Skills

IT support

Vendor certifications

Tools

Windows Server

Microsoft 365

Azure

Active Directory

Job description

Technical Services Engineer II - Elevity

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.

Elevity is a combination of the words “elevate” and “security.” We aspire to elevate our clients’ businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.

We also aim to elevate every team members’ career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.

Our work environment promotes both growth and balance – we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.

In this role you will:

• Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
• Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
• Log all service requests and maintain comprehensive documentation in the ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
• Collaborate with other engineers and technicians to resolve client issues efficiently.
• Self-schedule service calls on site/remote as needed for managed clients.
• Complete company-provided training and certifications as required.

You should have:

• 3 years of technical experience in IT support or engineering roles.
• Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
• Obtain and maintain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge and hands-on experience with:
  • Server hardware and operating systems (Windows Server 2016–2025)
  • Cloud platforms (Microsoft 365, Azure)
  • Networking infrastructure (switches, firewalls, wireless, VPNs)
  • Laptop and desktop hardware
  • Mobile devices and tablets
  • Windows and Mac desktop operating systems
  • Network peripherals and printers.
  • Active Directory
• Ability to work on technical issues through to completion with Elevity teams’ members as needed.
• Valid driver’s license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
• Ability to work on a rotating on-call schedule in order to provide consistent client support.

Elevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more!

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.