Technical Services Engineer II - Elevity

Gordon Flesch Company; Madison (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Vacation time

Holiday time

Tuition reimbursement

401(k) and match

Wellness program

Volunteer hours

Job summary

Elevity is seeking an IT support engineer to provide both remote and onsite assistance for complex issues across servers, cloud, and networking. You will escalate when needed and maintain thorough ticketing documentation while delivering clear client updates.

The role emphasizes certification attainment, cross-team collaboration, and regular travel to client sites within the assigned market area, with a strong focus on customer satisfaction and quality service.

Qualifications

• 3 years of technical IT support or engineering experience.
• At least one industry recognized certification (Microsoft, CompTIA, Cisco) or equivalent.
• Elevity Approved Associate certification within 1 year and vendor certifications.
• Knowledge of Windows Server, Microsoft 365/Azure, networking, hardware and AD.

Responsibilities

• Provide remote and onsite support to resolve complex IT issues at high service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking.
• Serve as escalation point for projects beyond Service Desk, NOC and TSE I Engineers.
• Log requests and maintain documentation in the ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely updates and prioritize client satisfaction.
• Collaborate with engineers to resolve client issues efficiently.
• Self-schedule on-site/remote service calls for managed clients.
• Complete company training and certifications as required.

Skills

3 years IT experience

IT support expertise

Certifications (Microsoft, CompTIA, C​

Elevity Approved Associate cert

Vendor certifications

Tools

Windows Server 2016-2025

Microsoft 365

Azure

Networking (switches, firewalls, VPNs)

Laptop/desktop hardware

Windows & Mac OS

Active Directory

Printers & peripherals

Job description

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.

Elevity is a combination of the words "elevate" and "security." We aspire to elevate our clients' businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.

We also aim to elevate every team members' career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.

Our work environment promotes both growth and balance - we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.

In this role you will:

• Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
• Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
• Log all service requests and maintain comprehensive documentation in the ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
• Collaborate with other engineers and technicians to resolve client issues efficiently.
• Self-schedule service calls on site/remote as needed for managed clients.
• Complete company-provided training and certifications as required.

You should have:

• 3 years of technical experience in IT support or engineering roles.
• Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
• Obtain and maintain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge and hands-on experience with:
  • Server hardware and operating systems (Windows Server 2016-2025)
  • Cloud platforms (Microsoft 365, Azure)
  • Networking infrastructure (switches, firewalls, wireless, VPNs)
  • Laptop and desktop hardware
  • Mobile devices and tablets
  • Windows and Mac desktop operating systems
  • Network peripherals and printers.
  • Active Directory
• Ability to work on technical issues through to completion with Elevity teams' members as needed.
• Valid driver's license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
• Ability to work on a rotating on-call schedule in order to provide consistent client support.

Elevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more!

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law.