Technical Services Engineer II - Elevity

Gordon-Flesc; Madison Heights (MI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Personal time

Vacation time

Holiday time

Tuition reimbursement

401(k) and 401(k) match

Wellness program

Volunteer hours

Job summary

Elevity, a Gordon Flesch Company subsidiary, seeks a Technical Services Engineer II to support clients both remotely and on-site, resolving complex IT issues across servers, cloud platforms, and networking. You will document work, generate network documentation, and collaborate with a team to maintain high service levels.

Candidate should have 3+ years of IT support/engineering experience, relevant certifications, and a willingness to obtain Elevity certifications within a year.

Qualifications

• 3 years of technical IT support or engineering experience.
• Minimum of one industry recognized technical certification (Microsoft, CompTIA, Cisco or relevant).
• Obtain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge: Windows Server 2016–2025, Microsoft 365, Azure, networking, AD.

Responsibilities

• Provide remote and onsite support to resolve complex IT issues.
• Troubleshoot and resolve advanced problems in servers, cloud environments, and networking infrastructure.
• Serve as escalation point for complex issues beyond Service Desk, NOC and TSE I Engineers.
• Log service requests and maintain documentation in ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely updates prioritizing client satisfaction.
• Collaborate with engineers to resolve issues efficiently.
• Self-schedule service calls for managed clients.
• Complete training and certifications as required.

Skills

3 years IT support/engineering

Education

Industry certifications (Microsoft/CompTIA/Cisco)

Elevity Approved Associate certification (within 1 year)

Elevity vendor certifications

Tools

Windows Server

Microsoft 365

Azure

Networking (switches, firewall, VPN)

Active Directory

Job description

Career Opportunities with Gordon Flesch Company

Current job opportunities are posted here as they become available.

Technical Services Engineer II - Elevity

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.

Elevity is a combination of the words “elevate” and “security.” We aspire to elevate our clients’ businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.

We also aim to elevate every team members’ career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.

Our work environment promotes both growth and balance – we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.

In this role you will:

• Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
• Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
• Log all service requests and maintain comprehensive documentation in the ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
• Collaborate with other engineers and technicians to resolve client issues efficiently.
• Self-schedule service calls on site/remote as needed for managed clients.
• Complete company-provided training and certifications as required.

You should have:

• 3 years of technical experience in IT support or engineering roles.
• Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
• Obtain and maintain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge and hands-on experience with:
  • Server hardware and operating systems (Windows Server 2016–2025)
  • Cloud platforms (Microsoft 365, Azure)
  • Networking infrastructure (switches, firewalls, wireless, VPNs)
  • Laptop and desktop hardware
  • Mobile devices and tablets
  • Windows and Mac desktop operating systems
  • Network peripherals and printers.
  • Active Directory
• Ability to work on technical issues through to completion with Elevity teams’ members as needed.
• Valid driver’s license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
• Ability to work on a rotating on-call schedule in order to provide consistent client support.

Elevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more!

• medical
• dental
• personal time
• vacation time
• holiday time
• tuition reimbursement
• 401(k) and 401(k) match
• a wellness program
• volunteer hours
• and much more!

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.