Technical Services Engineer II - Elevity

Industry Analysts, Inc.; Madison, Northern (WI, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Elevity, a Gordon Flesch Company subsidiary based in Madison, WI, seeks a Technical Services Engineer II to provide remote and on-site IT support, troubleshoot complex server and networking issues, and act as an escalation point for challenging cases. You will document all requests and collaborate across teams to ensure client satisfaction.

Role requires 3 years of IT experience, at least one industry certification, and adherence to Elevity vendor certifications.

Qualifications

• 3 years of technical IT support/engineering experience.
• One industry-recognized certification (Microsoft, CompTIA, Cisco or vendor).
• Obtain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge of Windows Server 2016–2025.
• Cloud platforms (Microsoft 365, Azure).
• Networking infrastructure (switches, firewalls, wireless, VPNs).
• Laptop/desktop hardware and mobile devices.
• Windows and Mac desktops; Active Directory.
• Travel to client sites; valid driver's license.
• On-call rotating schedule.

Responsibilities

• Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
• Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
• Log all service requests and maintain comprehensive documentation in the ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
• Collaborate with other engineers and technicians to resolve client issues efficiently.
• Self-schedule service calls on site/remote as needed for managed clients.

Skills

Windows Server

Microsoft 365

Azure

Networking

Active Directory

IT Support

Remote/Onsite support

Documentation

Education

Industry IT certifications (Microsoft/CompTIA/Cisco)

Elevity Approved Associate certification within 1 year

Elevity vendor certifications

Job description

Technical Services Engineer II – Elevity

Dealer: Gordon Flesch Company · Category: IT & Engineering · Location: Madison WI · Department: Elevity · Posted: 2026-09-08

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.

Elevity is a combination of the words “elevate” and “security.” We aspire to elevate our clients’ businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.

We also aim to elevate every team members’ career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.

Our work environment promotes both growth and balance – we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.

In this role you will:

• Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
• Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
• Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
• Log all service requests and maintain comprehensive documentation in the ticketing system.
• Generate detailed network and technical documentation.
• Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
• Collaborate with other engineers and technicians to resolve client issues efficiently.
• Self-schedule service calls on site/remote as needed for managed clients.
• Complete company-provided training and certifications as required.

You should have:

• 3 years of technical experience in IT support or engineering roles.
• Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
• Obtain and maintain Elevity Approved Associate certification within 1 year.
• Obtain and maintain required Elevity vendor certifications.
• Knowledge and hands-on experience with:
  • Server hardware and operating systems (Windows Server 2016–2025)
  • Cloud platforms (Microsoft 365, Azure)
  • Networking infrastructure (switches, firewalls, wireless, VPNs)
  • Laptop and desktop hardware
  • Mobile devices and tablets
  • Windows and Mac desktop operating systems
  • Network peripherals and printers.
  • Active Directory
• Ability to work on technical issues through to completion with Elevity teams’ members as needed.
• Valid driver’s license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
• Ability to work on a rotating on-call schedule in order to provide consistent client support.

Elevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more!

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

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