Customer Quality Tech Lead - Trials, Audits & Support

Kettle Cuisine, LLC.; Savage (MD); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Kettle Cuisine, LLC. is seeking a Customer Quality Technical Manager based in Savage, MD. You will lead customer-facing technical support, coordinate testing and audits, and supervise technicians across East and West sites to ensure timely, traceable documentation.

Responsibilities include triaging requests, coordinating samples and tests, and driving continuous improvement in quality processes. Travel to sites may be required.

Qualificações

• Bachelor’s degree in food science, food technology, quality, or related field.
• 4+ years in food-manufacturing technical, quality, lab, or customer-support roles.
• Experience coordinating samples, testing, sensory or audits.
• Strong planning, documentation, and cross-functional communication.
• Willingness to travel between sites and manage time-sensitive requests.

Responsabilidades

• Triage customer technical requests and define scope, owner, and due date.
• Coordinate testing, sensory evaluations, trials, audits, and post-launch reviews.
• Lead workloads of East and West technicians and ensure traceability.
• Coordinate sample collection, analysis, shipping, and documentation for investigations.
• Route documents for review and track results; escalate issues.
• Maintain timely and reviewable work and documentation.

Conhecimentos

Planning

Prioritization

Documentation

Customer service

Cross-functional communication

Formação académica

Bachelor's in Food Science

Descrição da oferta de emprego

Kettle Cuisine, LLC. is seeking a Customer Quality Technical Manager based in Savage, MD. You will lead customer-facing technical support, coordinate testing and audits, and supervise technicians across East and West sites to ensure timely, traceable documentation.

Responsibilities include triaging requests, coordinating samples and tests, and driving continuous improvement in quality processes. Travel to sites may be required.