Customer Quality Lead, Food Manufacturing

Kettle Cuisine, LLC.; Savage (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Kettle Cuisine, LLC is seeking a Customer Quality Manager at the Savage, MD plant to lead quality-service interactions with customers and ensure clear, consistent expectations across internal teams. The Customer Quality Analyst supports complaint execution, KPI analysis, and reporting under this role.

The successful candidate will translate customer quality requirements into actionable plans, coordinate investigations, and drive continuous improvement with cross-functional partners.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum five years in food-manufacturing quality or customer-facing technical roles.
• Experience with customer audits, quality reviews, or supplier coordination preferred.
• Strong communication, investigation coordination, and priority management.

Responsibilities

• Translate customer quality-service standards and communicate them to internal teams.
• Serve as primary quality contact for customers; coordinate responses to questions and complaints.
• Initiate and maintain customer quality reviews with evidence-based follow-up.
• Review complaints, KPIs, customer feedback, and trends with FSQ teams.
• Coordinate supplier-assurance questions to align customer expectations with controls.
• Escalate material risks and ensure accurate, verifiable communications.

Skills

Customer communication

Investigation coordination

Specification interpretation

Trend review

Cross-functional follow-through

Education

Bachelor’s degree in food science, Quality, Business, or a related field; equivalent experience may be considered.

Job description

Kettle Cuisine, LLC is seeking a Customer Quality Manager at the Savage, MD plant to lead quality-service interactions with customers and ensure clear, consistent expectations across internal teams. The Customer Quality Analyst supports complaint execution, KPI analysis, and reporting under this role.

The successful candidate will translate customer quality requirements into actionable plans, coordinate investigations, and drive continuous improvement with cross-functional partners.