Technical Services Coordinator

Apollo Safety, Inc.; Fall River (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Professional development and training

Career advancement opportunities

Stable, growing company

Collaborative and supportive team

Job summary

Apollo Safety, Inc. in Fall River, MA is seeking a highly organized Technical Services Coordinator to manage scheduling, dispatch, and customer communications. This growth-track role offers exposure to operations, project coordination, and leading toward Assistant Director of Operations as experience develops.

The position emphasizes coordinating field technicians, maintaining service records, and supporting procurement, installation, and calibration projects in a fast-paced environment.

Qualifications

• 3+ years of scheduling/dispatching, customer service, or project coordination experience.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple tasks simultaneously.
• CRM/ERP familiarity is a plus.

Responsibilities

• Coordinate daily, weekly, monthly, and long-range field service schedules.
• Schedule calibrations, maintenance visits, repairs, and installations.
• Maintain schedules and commitments up to one year in advance.
• Assign technicians based on skills and location.
• Communicate with customers and follow up after service.
• Assist with project coordination and documentation.

Skills

Scheduling

Customer service

Project coordination

Operations support

Time management

Communication

Education

Associate's or Bachelor's degree in Business/Operations/Communications

Tools

Microsoft Outlook

Excel

Word

Teams

Microsoft 365

Job description

Growth Track to Assistant Director of Operations

Apollo Safety, Inc. | Fall River, MA

Location: Fall River, MA

Job Type: Full-Time

Schedule: Monday-Friday

Compensation: $60,000 - $75,000 per year, based on experience

About Apollo Safety

Apollo Safety is one of New England's leading providers of gas detection equipment, calibration services, repair, rentals, technical field service, and safety solutions. For more than 30 years, we have helped protect workers and maintain compliance for customers in pharmaceutical, manufacturing, utility, laboratory, municipal, and industrial environments.

We are seeking a highly organized, proactive, and customer-focused Technical Services Coordinator to join our growing team.

This position serves as the central point of coordination between customers, field technicians, sales personnel, and internal departments to ensure the successful delivery of calibration services, repairs, installations, training, maintenance agreements, and technical service projects.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, coordinating people and schedules, and wants to grow into future operational leadership responsibilities.

What You'll Do

Service Scheduling & Dispatch

• Coordinate daily, weekly, monthly, and long-range schedules for field service technicians
• Schedule calibrations, preventive maintenance visits, repairs, installations, startups, inspections, and technical support visits
• Maintain service schedules and customer commitments up to one year in advance
• Assign technicians based on skills, certifications, customer requirements, and geographic location
• Coordinate customer training sessions and on-site technical service visits
• Manage emergency service requests and scheduling changes

Customer Communications

• Serve as a primary point of contact for service customers
• Confirm appointments via phone and email
• Communicate service dates, expectations, project requirements, and technician arrival information
• Respond promptly to customer inquiries and service requests
• Follow up with customers after service completion to ensure satisfaction
• Escalate customer concerns and service issues when necessary

Project Coordination

• Assist with the planning and coordination of installation, commissioning, upgrade, and repair projects
• Gather project requirements, safety documentation, permits, site information, and customer contacts
• Coordinate project logistics including travel arrangements, equipment shipments, rental equipment, and calibration gas requirements
• Monitor project milestones, timelines, and completion dates

Technician & Operations Support

• Coordinate technician schedules, travel arrangements, and PTO requests
• Ensure technicians have complete job information before arriving on site
• Maintain service documentation and customer records
• Assist management with workload balancing and scheduling optimization
• Create, update, and maintain service orders
• Track open service calls and ensure timely completion
• Coordinate billing information with Accounting following service completion
• Assist with inventory, equipment, and rental coordination
• Prepare service-related reports and operational metrics

Business Growth Support

• Assist with scheduling recurring calibration, maintenance agreements, and service contracts
• Support customer retention and recurring revenue programs
• Help identify upcoming customer service needs and renewal opportunities
• Support the continued growth of Apollo Safety's Technical Services Division

Growth Opportunity

Apollo Safety believes in promoting from within.

This position is structured as a growth-track role with the opportunity to advance into Technical Services Management, Operations Management, or an Assistant Director of Operations position as experience and leadership skills develop.

Candidates will gain exposure to:

• Operations management
• Project management
• Team leadership
• Process improvement
• KPI tracking and reporting
• Inventory and vendor management
• Customer relationship management
• Employee training and development
• Strategic business operations

This Position Is Ideal For Someone Who

• Loves creating order out of chaos
• Enjoys helping customers and supporting a team
• Takes ownership of problems and sees them through to resolution
• Thrives in a busy environment where priorities change regularly
• Is highly organized and detail-oriented
• Communicates confidently and professionally
• Wants to continue learning and growing in their career
• Enjoys being the person who keeps everything moving

Required Qualifications

• 3+ years of experience in scheduling, dispatching, customer service, project coordination, service administration, operations support, or a related role
• Excellent organizational and time-management skills
• Strong written and verbal communication abilities
• Ability to prioritize and manage multiple tasks simultaneously
• Strong customer service and relationship-building skills
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and Microsoft 365
• Ability to work independently while collaborating effectively with multiple departments
• Strong attention to detail and follow-through
• Reliable, dependable, and committed to delivering results

Preferred Qualifications

Experience in one or more of the following areas:

• Field service dispatching or technician scheduling
• Industrial service organizations
• Technical service coordination
• Gas detection equipment
• Calibration services
• Manufacturing or pharmaceutical environments
• OSHA-regulated facilities
• CRM, ERP, scheduling, dispatch, or service management software
• Construction, HVAC, fire protection, industrial maintenance, or technical operations

Associate's or Bachelor's degree in Business, Operations, Communications, or a related field is preferred but not required.

What Success Looks Like

• Maintain highly accurate technician schedules
• Deliver exceptional customer service and responsiveness
• Improve technician utilization and scheduling efficiency
• Ensure service work is completed and processed promptly
• Support recurring calibration and maintenance programs
• Help drive growth within Apollo Safety's service business
• Become a trusted resource for customers, technicians, and coworkers
• Develop the skills necessary to assume increasing operational leadership responsibilities

Benefits

• Competitive salary based on experience
• Health insurance
• Paid time off (PTO)
• Paid holidays
• Professional development and training opportunities
• Career advancement opportunities
• Stable, growing company with over 30 years in business
• Collaborative and supportive team environment

Why Join Apollo Safety?

At Apollo Safety, you'll have the opportunity to make a direct impact in a growing company where your contributions matter. We are a close-knit team committed to protecting workers and supporting customers throughout New England.

If you are looking for more than just a job and want the opportunity to build a long-term career with growth potential, we would love to hear from you.