Technical Service & Support Specialist Commission

Holley Performance Products, Inc.; Sanford (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Employee Assistance Program (EAP)

Company-paid life and short-term/dis能力

Job summary

Holley Performance Products, Inc. is seeking a customer-service focused Technical Service Representative to assist dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support.

The role emphasizes external support over internal IT functions and operates onsite in Sanford, Florida. You will resolve product issues, maintain logs, and coordinate with engineering to identify long-term solutions while leveraging Apex and standard manuals.

Qualifications

• High School Diploma or equivalent required.
• Excellent written and verbal communication skills.
• Ability to maintain concentration while on the phone for 6-8hrs per day.
• Availability to work Monday through Friday.
• Must work as a CSR for at least 3 months or be certified in CSR requirements.
• One year of customer service/technical support experience preferred.
• Working knowledge of gas and diesel engines and automotive technology preferred.
• Hands-on experience with supported vehicles and/or performance products preferred.
• Demonstrate high level of dependability.
• Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications.
• Ability to work in a team-oriented environment and learn new ideas/methods quickly.
• Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus.

Responsibilities

• Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
• Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone or email.
• Identify, research, and resolve customer issues using the Tech web, tech manuals, departmental training, or Apex.
• Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
• Maintain thorough understanding of all products as well as automotive technology in general
• Complete call logs, RMA’s, and reports using Apex.
• Work with other teams within the company to ensure our customers experience unmatched service levels
• Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
• Learn customer uses of various products and assist with verifying that their applications work as expected

Skills

Communication skills

MS Office

Customer service

Team player

Problem solving

Attention to detail

Phone support

Education

High School Diploma

Tools

Apex

Bug tracker

Job description

Holley Performance Products, Inc. is seeking a customer-service focused Technical Service Representative to assist dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support.

The role emphasizes external support over internal IT functions and operates onsite in Sanford, Florida. You will resolve product issues, maintain logs, and coordinate with engineering to identify long-term solutions while leveraging Apex and standard manuals.