Remote Motorcycle Tech Support Specialist

Harley-Davidson Motor Company; Milwaukee (WI); On-site; USD 57,700 - 86,400; Full time

Benefits offered by this job

Health insurance

401(k) plan

Onsite fitness centers

Employee stores

Employee discounts

Annual bonus programs

Job summary

Harley-Davidson Motor Company is seeking a Technical Service Representative to support dealer networks with diagnostics and service operations. The role emphasizes a systematic diagnostic approach, timely resolutions, and clear documentation.

You will work remotely and leverage Harley-Davidson resources to assist dealers, while maintaining high standards of customer service and technical accuracy.

Qualifications

• High school diploma or equivalent required.
• Post-secondary program in motorcycle diagnostics and repair preferred.
• Expert level technician in Harley-Davidson University’s Technical Recognition Program preferred.

Responsibilities

• Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.
• Utilize resources to identify root causes and provide timely resolutions to dealer personnel.
• Document details in a data management system with clear Condition, Cause, and Correction.
• Identify opportunities to improve KPIs for internal and external stakeholders.
• Provide coaching to dealer personnel to enhance technical capabilities.
• Contribute to development and maintenance of internal and dealer-facing resource materials.
• Deliver remote troubleshooting and diagnostic support via telephone and online channels.
• Provide day-to-day technical support for hardware and software systems, including problem diagnosis and escalation.
• Ensure timely resolution of user problems.

Skills

MS Office Suite

Remote work

Education

High school diploma or equivalent

Post-secondary motorcycle diagnostics/repair program

Harley-Davidson Technical Recognition Program (Expert level)

Tools

Microsoft Office Suite

Job description

Harley-Davidson Motor Company is seeking a Technical Service Representative to support dealer networks with diagnostics and service operations. The role emphasizes a systematic diagnostic approach, timely resolutions, and clear documentation.

You will work remotely and leverage Harley-Davidson resources to assist dealers, while maintaining high standards of customer service and technical accuracy.