Shop Equipment Technical Support Specialist

Vehicle Service Group, A Dover Company; Madison (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Medical, dental, and vision insurance

Wellness programs

Health Savings Account (HSA)

Job summary

Vehicle Service Group, a Dover company, seeks a customer service associate to respond to diverse customer needs via telephone and written correspondence, provide support to the supervisor, and handle order entry and field reporting.

The position emphasizes timely communication with distributors, national accounts, and internal staff, with responsibilities including troubleshooting, coordinating orders, handling warranties, and processing invoices.

Qualifications

• Education: High school graduate or equivalent; college degree preferred.
• Experience: 2+ years in mechanical/technical service or customer service; PC knowledge required.
• Foreign language skills preferred.

Responsibilities

• Troubleshoot problems of technical, mechanical and applications nature to solve customer issues.
• Coordinate all aspects of order preparation through telephone, email and mail with emphasis on detail and accuracy.
• Respond to telephone calls and written requests to address customer needs and inquiries.
• Analyze warranty claims and process invoices; maintain follow-up files and communicate results.

Skills

Customer service

Communication

Troubleshooting

Mechanical knowledge

Education

High school diploma or equivalent

College degree preferred (Business/Communications/Marketing)

Technical/vocational training preferred

Tools

Personal computers

Job description

Vehicle Service Group, a Dover company, seeks a customer service associate to respond to diverse customer needs via telephone and written correspondence, provide support to the supervisor, and handle order entry and field reporting.

The position emphasizes timely communication with distributors, national accounts, and internal staff, with responsibilities including troubleshooting, coordinating orders, handling warranties, and processing invoices.