Technical Service Specialist II (Remote Support)

Laborie Medical Technologies Corp; Portsmouth (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401k Retirement Plan

Parental Leave and Adoption Services

Job summary

Laborie is seeking a Technical Service Representative II to lead frontline support, remotely assisting customers on maintenance and operation of Laborie products. You will troubleshoot issues via telephone, email, and remote access while coordinating with repair teams and QA to close cases.

Ideal candidates have an Associate degree or technical certificate and 2–4 years of related experience, with fluent English and strong communication skills.

Qualifications

• Excellent verbal, written, and telephone communication skills.
• Ability to analyze and solve technical problems by effectively communicating with customers.
• Ability to multitask during busy times with patience and professionalism.

Responsibilities

• Troubleshoot customer issues via phone, email, and remote access; gather information and resolve in a timely manner.
• Collaborate with repair, field technicians, Quality, and Customer Service to address and close complaints.
• Maintain technical knowledge and learn new Laborie Medical Technologies equipment.
• Adhere to SLAs to meet customer expectations.

Skills

Communication

English fluency

Customer service

Technical problem solving

Education

Associate degree or technical certificate

Tools

SAP

Job description

Laborie is seeking a Technical Service Representative II to lead frontline support, remotely assisting customers on maintenance and operation of Laborie products. You will troubleshoot issues via telephone, email, and remote access while coordinating with repair teams and QA to close cases.

Ideal candidates have an Associate degree or technical certificate and 2–4 years of related experience, with fluent English and strong communication skills.