Desktop Support Technician

Laborie; Maple Grove (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401k with company match

Parental Leave

Wellness programs

Job summary

Laborie is seeking an IT Desktop Technician to deliver skilled, customer-focused technical support for employees. You will ensure reliable access to technology, troubleshoot issues, and support end-to-end incident and request resolution across the IT stack.

The role emphasizes collaboration with IT peers, involvement in projects driving secure and scalable technology, and ongoing learning in a globally deployed healthcare company.

Qualifications

• Experience supporting Windows and macOS endpoints in an enterprise environment.
• Knowledge of AD/Entra ID user and group management.
• Experience with remote troubleshooting and remote access tooling.

Responsibilities

• Troubleshoot, support, and resolve hardware and software issues for Laborie staff.
• Perform root-cause analysis and drive resolution using ITIL practices.
• Identify automation opportunities and contribute to scalable IT solutions.
• Coordinate with vendors to provide devices and support.

Skills

Windows & macOS support

Active Directory / Entra ID

Remote support

MS Office Suite

Education

Associate's degree in IT or related field

Tools

SCCM / Intune

GoToAssist

MS Teams

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters - it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We're Looking For:

As a key member of the IT team, the IT Desktop Technician will deliver skilled, professional, and customer-focused technical support to LABORIE employees, ensuring reliable access to technology and systems that support the business. Collaborate with IT team members across key technologies, support end-to-end incident and request resolution, and contribute to projects that drive innovative, secure, and scalable technology solutions across the organization.

About the Role:

• Troubleshoot, support, and resolve incoming technical issues for Laborie team members, including hardware and software issues.
• Provide problem analysis to collect repetitive issues and drive to closure through root cause analysis and other ITIL processes.
• Identify, research, and recommend automation tools and other modern solutions to better enhance the Laborie user experience.
• Partner with providers, such as technology suppliers and wireless carriers, to provide devices, solutions, and support to the organization.

Minimum Qualifications:

• Competency in a wide range of desktop technologies including MS Windows, Apple OS, Active Directory, User and Group Management, and MS Office Suite.
• Experience using Microsoft System Center Configurations Manager (SCCM) and/or InTune to create and deploy packages and manage endpoint device compliance.
• Ability to use collaboration tools including MS Teams, as well as remote support tools like GoToAssist.

Preferred Qualifications:

• Associate's degree in information technology ore related field, or equivalent combination of education and experience.
• 1-3 years of experience in a Service/Help Desk or technical support role.
• Strong working knowledge of MS Windows, Apple OS, Active Directory/Entra ID, User and Group Management, and MS Office Suite.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie providesequal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.