Field Service Technician II

Laborie Medical Technologies Corp.; Minneapolis (MN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401k with company match

Parental Leave

Wellness programs

Job summary

Laborie Medical Technologies Corp. is seeking a Field Service Technician in the Minneapolis, MN area. The role involves on-site installations, preventive maintenance, and repair of medical devices, with extensive travel across the U.S.

You will diagnose issues, perform repairs, and document all service activities while staying current on Laborie product lines and industry technologies. Travel may be 4–5 days per week to client sites.

Qualifications

• Minimum 2 years of field service experience, ideally in a medical or regulated environment.
• Excellent verbal and written communication skills; strong customer service orientation.
• Strong troubleshooting skills for electro-mechanical assemblies and proprietary hardware.
• Proficient with PC operating systems, applications, and network protocols.
• Ability to manage time, prioritize tasks, and multi-task in a field setting.

Responsibilities

• Perform on-site equipment installations, maintenance checks, and repairs following Laborie policies and procedures; utilize hand tools effectively for precise repairs.
• Analyze and isolate root causes, troubleshoot and repair electro-mechanical assemblies and peripheral equipment down to component level.
• Maintain accurate records of issues and on-site visits using our ticketing system; complete documentation for tasks performed.
• Stay knowledgeable about Laborie product lines and service offerings; keep up-to-date with industry products and technologies.
• Maintain adherence to Laborie service levels to meet and exceed customer expectations.
• Make all necessary travel arrangements to complete scheduled visits.

Skills

Field service

Customer service

Technical troubleshooting

PC networking

Time management

Travel readiness

Communication skills

Education

Technical College degree

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters - it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of our Service department, the Field Service Technician delivers essential equipment installation, maintenance, and repair for medical facilities, requiring excellent communication and troubleshooting skills. Beyond direct service, you'll provide crucial feedback to our R&D and Operations Manufacturing departments, directly contributing to the continuous improvement of the Laborie product line.

Location:

Only seeking candidates in the following location: Minneapolis, MN area, with extensive travel within the U.S.

About the Role:

• Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures; utilize hand tools effectively to facilitate precise repairs.
• Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies, such as proprietary hardware and peripheral equipment, down to the component level.
• Maintain accurate records of all issues and on-site visits using our ticketing system, ensuring all required documentation for performed tasks is completed clearly and concisely.
• Stay knowledgeable about our entire product line and service offerings, as well as current industry products and technologies.
• Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
• Make all necessary travel arrangements to complete scheduled visits.

Minimum Qualifications:

• Technical College degree with a minimum of 2 years of field service experience, ideally within a medical or similarly regulated environment.
• Superior customer service skills and demonstrated ability to solve technical problems by effectively communicating with customers and professionally navigating challenging situations.
• Excellent verbal and written communication skills; thorough knowledge of PC operating systems, applications, and technologies; and a strong understanding of network protocols and implementations.
• Demonstrated skills in time management, planning, prioritization, and administration, with the ability to multi-task effectively and exercise patience and professionalism.
• Ability to work independently and flexibility for extensive travel (may require 4 to 5 days per week) to client sites, along with the ability to maintain a productive remote office from home.
• Clinical expertise in a hospital, clinic, or medical device setting is a significant plus.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.