Desktop Support Technician

Laborie Medical Technologies Corp; Maple Grove (MN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision coverage

Health Savings Account with company

401k with company match

Parental Leave

Wellness programs and events

Job summary

Laborie Medical Technologies Corp is seeking an IT Desktop Technician to deliver skilled, customer-focused technical support across the organization. You will collaborate with IT to resolve incidents and contribute to secure, scalable technology solutions for Laborie employees.

The role emphasizes problem analysis, automation exploration, and working with hardware and software across Windows and macOS environments to support a global patient-care mission.

Qualifications

• Competency in desktop technologies including Windows, macOS, AD, user/group management, and MS Office.
• Experience using SCCM and/or InTune to deploy packages and manage endpoint device compliance.
• Ability to use collaboration tools including MS Teams and remote support tools like GoToAssist.

Responsibilities

• Troubleshoot, support, and resolve incoming technical issues for Laborie team members, including hardware and software issues.
• Provide problem analysis to collect repetitive issues and drive to closure through root cause analysis and ITIL processes.
• Identify, research, and recommend automation tools and other modern solutions to better enhance the Laborie user experience.
• Partner with providers, such as technology suppliers and wireless carriers, to provide devices, solutions, and support to the organization.

Skills

MS Windows

Apple OS

Active Directory

User and Group Management

MS Office Suite

MS Teams

Education

Associate's degree in information technology or related field

Tools

SCCM

InTune

GoToAssist

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters - it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We're Looking For:

As a key member of the IT team, the IT Desktop Technician will deliver skilled, professional, and customer-focused technical support to LABORIE employees, ensuring reliable access to technology and systems that support the business. Collaborate with IT team members across key technologies, support end-to-end incident and request resolution, and contribute to projects that drive innovative, secure, and scalable technology solutions across the organization.

About the Role:

• Troubleshoot, support, and resolve incoming technical issues for Laborie team members, including hardware and software issues.
• Provide problem analysis to collect repetitive issues and drive to closure through root cause analysis and other ITIL processes.
• Identify, research, and recommend automation tools and other modern solutions to better enhance the Laborie user experience.
• Partner with providers, such as technology suppliers and wireless carriers, to provide devices, solutions, and support to the organization.

Minimum Qualifications:

• Competency in a wide range of desktop technologies including MS Windows, Apple OS, Active Directory, User and Group Management, and MS Office Suite.
• Experience using Microsoft System Center Configurations Manager (SCCM) and/or InTune to create and deploy packages and manage endpoint device compliance.
• Ability to use collaboration tools including MS Teams, as well as remote support tools like GoToAssist.

Preferred Qualifications:

• Associate's degree in information technology ore related field, or equivalent combination of education and experience.
• 1-3 years of experience in a Service/Help Desk or technical support role.
• Strong working knowledge of MS Windows, Apple OS, Active Directory/Entra ID, User and Group Management, and MS Office Suite.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.