Technical Service Representative - General Industrial

Hentzen Coatings; Milwaukee (WI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Generous PTO policy

401(k) Employer Match

Profit Sharing

Employee referral bonus program

Monthly employee food trucks

Job summary

Hentzen Coatings, Inc. seeks a Technical Service Representative - General Industrial to support sales by providing technical service activities related to coatings applications and formulation troubleshooting.

In this role you will respond to inquiries, lead line audits, train customers, and collaborate with the lab and sales to drive quality and customer success. A degree in a science field and 3–5 years of experience are preferred.

Qualifications

• Bachelor's degree in Chemistry or Business preferred.
• 3–5 years' experience operating a liquid or powder paint line.
• Strong communication and teamwork abilities are required.

Responsibilities

• Respond to technical inquiries.
• Documentation of customer visits and line audits.
• Provide classroom and hands-on painter training for customers.
• Assist customers and support sales in general coatings and application knowledge.
• Recognize sales opportunities when engaging customers.
• Lead trouble shooting activities at customers and coordinate with sales and laboratory.
• Evaluate new products to ensure quality.
• Assist lab with testing and application evaluations.
• Assist with issues pertaining to the Powder and GI sales group.
• Perform other miscellaneous duties as assigned.

Skills

Computer skills

Leadership

Core values

Teamwork

Communication

Verbal communication

Travel 75%

Education

Bachelor's degree

Science field

Chemistry

Business

Tools

Concur

ERP system

Microsoft Office

Job description

Technical Service Representative - General Industrial

Schedule: Monday-Friday, 1st Shift

Pay Range: $75,000 -$90,000 per year (based on experience and qualifications)

Since 1923, Hentzen Coatings, Inc. has remained an independent, privately held company dedicated to excellence in the development and manufacture of advanced coatings. Our commitment to innovation, quality, and service has earned us recognition as a trusted partner and technology leader in the aerospace, defense, and industrial markets. With nearly a century of experience, we've mastered the art of custom‑engineering coatings to meet the unique and demanding requirements of our customers. This innovation comes to life in our state-of-the‑art facilities, where talented teams collaborate to solve complex challenges and deliver cutting‑edge solutions.

Position Summary

The Technical Service Representative - General Industrial is responsible for supporting sales by providing technical service activities related to coatings applications and formulation troubleshooting.

Essential Duties & Responsibilities

• Respond to technical inquiries.
• Documentation of customer visits and line audits.
• Provide classroom and hands‑on painter training for customers.
• Assist customers and support sales in general coatings and application knowledge.
• Recognize sales opportunities when engaging customers.
• Lead trouble shooting activities at customers and coordinate with sales and laboratory.
• Evaluate new products to ensure quality.
• Assist lab with testing and application evaluations.
• Assist with issues pertaining to the Powder and GI sales group.
• Perform other miscellaneous duties as assigned.

Qualification Requirements

• Education level preferred: bachelor's degree from a four‑year college or university. Degree is preferred to be in a Science related field such as Chemistry or Business.
• Experience level preferred: Three to five years' experience operating a liquid or powder paint line.

Skills and Abilities

• Excellent computer skills (Microsoft Office - Word, Excel, Outlook), Concur, ERP system, and other office machinery.
• Leadership capabilities with the ability to lead by example.
• Exemplify core values, i.e., Integrity, Loyalty, Passion, Commitment, and Respect.
• Works well in a team environment.
• Excellent team building and communications skills.
• Superb written and verbal communication skills.
• Ability to travel over 75% of the time.

Work Environment & Physical Requirements

Physical Demands

• Regularly required to communicate verbally and audibly in a manufacturing or operational setting.
• Frequently required to stand, walk, and move throughout the work area.
• Regular use of hands and fingers to handle, manipulate, and control objects, tools, or equipment.
• Required to sit, balance, stoop, and occasionally reach above shoulder level.
• Occasional operation of machinery using foot controls
• May be required to climb, balance, and reach overhead as part of job duties.
• Ability to regularly lift and/or move up to 65 lbs.

Personal Protective Equipment (PPE)

• Safety shoes, safety glasses, and flame‑retardant uniforms or lab coats are required in production areas.
• Respirators and ear plugs are required for specific production processes.

Benefits

• Competitive benefits package.
• Generous PTO policy
• 401(k) Employer Match: We match employee contributions up to 8% of eligible compensation.
• Profit Sharing: Discretionary annual contribution based on company performance.
• Employee referral bonus program
• Monthly employee food trucks
• ...and much more!

At Hentzen, you'll find more than a job-you'll discover an opportunity to learn, grow, and make an impact. If you're ready to join a company known for its heritage of innovation and dedication to its people, we invite you to explore a rewarding career with us.

Hentzen Coatings, Inc. is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

www.hentzen.com

All candidates are subject to post‑offer testing: including a job‑related pre‑employment physical, drug screen, and background check.