Technical Service Representative

Hentzen Coatings; Milwaukee (WI); On-site; USD 75,000 - 90,000; Full time

Job summary

Hentzen Coatings, Inc. is seeking a Technical Service Representative - General Industrial to support sales through coatings applications and formulation troubleshooting. The role requires responding to inquiries, documenting visits, and leading on-site training for customers.

The ideal candidate holds a science-related bachelor’s degree and 3–5 years of experience operating a liquid or powder paint line, with strong MS Office and ERP/Concur skills. Travel up to 75% is expected.

Qualifications

• Bachelor's degree in a science-related field preferred.
• 3–5 years' experience operating a liquid or powder paint line.
• Excellent computer skills (Microsoft Office).
• Experience with Concur and ERP systems.

Responsibilities

• Respond to technical inquiries and document customer visits and line audits.
• Provide classroom and hands-on painter training for customers.
• Support sales with coatings knowledge and identify sales opportunities.
• Lead troubleshooting at customers and coordinate with sales and lab.

Skills

MS Office

Communication skills

Leadership capabilities

Travel 75%

Education

Bachelor's degree in a science-related field such as Chemistry or Business

Tools

Concur

ERP System

Job description

JOB REQUIREMENTS: Technical Service Representative - General Industrial Schedule: Monday-Friday, 1st Shift Pay Range: $75,000 -$90,000 per Year (based On Experience And Qualifications) Since 1923, Hentzen Coatings, Inc. has remained an independent, privately held company dedicated to excellence in the development and manufacture of advanced coatings. Our commitment to innovation, quality, and service has earned us recognition as a trusted partner and technology leader in the aerospace, defense, and industrial markets. With nearly a century of experience, we've mastered the art of custom-engineering coatings to meet the unique and demanding requirements of our customers. This innovation comes to life in our state-of-the-art facilities, where talented teams collaborate to solve complex challenges and deliver cutting-edge solutions. Position Summary The Technical Service Representative - General Industrial is responsible for supporting sales by providing technical service activities related to coatings applications and formulation troubleshooting. Essential Duties & Responsibilities Respond to technical inquiries. Documentation of customer visits and line audits. Provide classroom and hands-on painter training for customers. Assist customers and support sales in general coatings and application knowledge. Recognize sales opportunities when engaging customers. Lead trouble shooting activities at customers and coordinate with sales and laboratory. Evaluate new products to ensure quality. Assist lab with testing and application evaluations. Assist with issues pertaining to the Powder and GI sales group. Perform other miscellaneous duties as assigned. Qualification Requirements Education level preferred: bachelor's degree from a four-year college or university. Degree is preferred to be in a Science related field such as Chemistry or Business. Experience level preferred: Three to five years' experience operating a liquid or powder paint line. Skills and Abilities Excellent computer skills (Microsoft Office - Word, Excel, Outlook), Concur, ERP System, And Other Office Machinery. Leadership Capabilities with the ability to lead by example. Exemplify core values, i.e., Integrity, Loyalty, Passion, Commitment, and Respect. Works well in a team environment. Excellent team building and communications skills. Superb written and verbal communication skills. Ability to travel over 75% of the time. Work Environment & Physical Requirements Physical Demands Regularly required to communicate verbally and audibly in a manufacturing or operational setting. Frequently required to stand, walk, and move throughout the work... For full info follow application link. Hentzen Coatings, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.