Technical Service Representative - General Industrial

Hentzen-Coating; Milwaukee (WI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Generous PTO

401(k) match

Profit sharing

Employee referrals

Monthly food trucks

Job summary

Hentzen Coatings, Inc. is seeking a Technical Service Representative for General Industrial in Milwaukee, WI. This role supports sales with technical services related to coatings, formulations, and troubleshooting onPaint lines.

The position entails traveling up to 75% and training customers, evaluating products, and collaborating with the lab and sales team to drive success. Bachelor’s degree and 3–5 years’ relevant experience preferred.

Qualifications

• Bachelor’s degree in a Science-related field preferred (Chemistry) or Business.
• Three to five years’ experience operating a liquid or powder paint line preferred.

Responsibilities

• Respond to technical inquiries.
• Document customer visits and line audits.
• Provide classroom and hands-on painter training for customers.
• Assist customers and support sales in coatings knowledge.
• Identify sales opportunities when engaging customers.
• Lead troubleshooting with customers and coordinate with sales/lab.
• Evaluate new products for quality.
• Assist lab with testing and application evaluations.
• Support Powder and GI sales group as needed.
• Perform other duties as assigned.

Skills

MS Office

Concur

ERP system

Leadership

Teamwork

Written and verbal communication

Education

Bachelor’s degree in Chemistry or Business

Tools

GXP/QC software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Service Representative - General Industrial

Full-time Regular Milwaukee, WI, US 1 Attachments

3 days ago Requisition ID: 1205

Salary Range: $75,000.00 To $90,000.00 Annually

Technical Service Representative – General Industrial

Schedule: Monday–Friday, 1 st Shift

Pay Range:$75,000 -$90,000 per year (based on experience and qualifications)

Since 1923, Hentzen Coatings, Inc. has remained an independent, privately held company dedicated to excellence in the development and manufacture of advanced coatings. Our commitment to innovation, quality, and service has earned us recognition as a trusted partner and technology leader in the aerospace, defense, and industrial markets. With nearly a century of experience, we’ve mastered the art of custom-engineering coatings to meet the unique and demanding requirements of our customers. This innovation comes to life in our state-of-the-art facilities, where talented teams collaborate to solve complex challenges and deliver cutting-edge solutions.

Position Summary

The Technical Service Representative – General Industrial is responsible for supporting sales by providing technical service activities related to coatings applications and formulation troubleshooting .

• Respond to technical inquiries.
• Documentation of customer visits and line audits.
• Provide classroom and hands-on painter training for customers.
• Assist customers and support sales in general coatings and application knowledge.
• Recognize sales opportunities when engaging customers.
• Lead trouble shooting activities at customers and coordinate with sales and laboratory.
• Evaluate new products to ensure quality.
• Assist lab with testing and application evaluations.
• Assist with issues pertaining to the Powder and GI sales group.
• Perform other miscellaneous duties as assigned.

Qualification Requirements

• Education level preferred: bachelor’s degree from a four-year college or university. Degree is preferred to be in a Science related field such as Chemistry or Business.
• Experience level preferred: Three to five years’ experience operating a liquid or powder paint line.

Skills and Abilities

• Excellent computer skills (Microsoft Office – Word, Excel, Outlook), Concur, ERP system, and other office machinery.
• Leadership capabilities with the ability to lead by example.
• Exemplify core values, i.e., Integrity, Loyalty, Passion, Commitment, and Respect.
• Works well in a team environment.
• Excellent team building and communications skills.
• Superb written and verbal communication skills.
• Ability to travel over 75% of the time .

Work Environment & Physical Requirements

Physical Demands

• Regularly required to communicate verbally and audibly in a manufacturing or operational setting.
• Frequently required to stand, walk, and move throughout the work area.
• Regular use of hands and fingers to handle, manipulate, and control objects, tools, or equipment.
• Required to sit, balance, stoop, and occasionally reach above shoulder level.
• Occasional operation of machinery using foot controls
• May be required to climb, balance, and reach overhead as part of job duties.
• Ability to regularly lift and/or move up to 65 lbs.

Personal Protective Equipment (PPE)

• Safety shoes, safety glasses, and flame-retardant uniforms or lab coats are required in production areas.
• Respirators and ear plugs are required for specific production processes.
• Competitive benefits package.
• Generous PTO policy
• 401(k) Employer Match: We match employee contributions up to 8% of eligible compensation.
• Profit Sharing: Discretionary annual contribution based on company performance.
• Employee referral bonus program
• Monthly employee food trucks
• …and much more!

At Hentzen, you’ll find more than a job—you’ll discover an opportunity to learn, grow, and make an impact. If you’re ready to join a company known for its heritage of innovation and dedication to its people, we invite you to explore a rewarding career with us.

Hentzen Coatings, Inc. is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

All candidates are subject to post-offer testing: including a job‑related pre‑employment physical, drug screen, and background check.

Attachments (1)

TECHNICAL SERVICE REPRESENTATIVE - GENERAL INDUSTRIAL (1ST SHIFT).pdf