Service Technician

Jobtailor; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is hiring a field technician to investigate and resolve customer technical problems, while performing startups, service, and training at customer sites.

The role requires 2+ years of field experience, strong mechanical/electrical/hydraulic knowledge, and the ability to communicate technical issues to customers. You will travel to Western PA, Ohio, and West Virginia, with Monday–Friday core hours and variable schedules.

Qualifications

• 2+ years of field technician experience.
• Strong mechanical, electrical, and hydraulics background.
• Ability to clearly explain technical issues to customers.
• Document start-ups, troubleshooting and repairs for records.
• Proven ability to build relationships with customers.

Responsibilities

• Plan and coordinate activities investigating and resolving customer reports of technical problems.
• Represent the company in startup support, warranty service and billable repairs.
• Provide start-up/commissioning services or other training to customers.
• Quote jobs when applicable.
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments.
• Assist management in sales, field service, and warranty issues.
• Primary work hours are Monday through Friday.
• Work hours vary based on customer requirements.

Skills

Field Technician Experience

Troubleshooting

Start-Up Services

Job Quoting

Service Adjustments

Education

Valid Driver License

Job description

Responsibilities

• Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems.
• Represent the company in the support of product startup, warranty service and billable repair.
• Provide start-up/commissioning services or other training to customer
• Quote jobs when applicable
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments
• The position also assists management in sales, field service, and warranty issues
• Primary work hours will be Monday through Friday
• Work hours will vary based on customer requirements

Requirements

• 2+ years of related field technician experience
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
• Proven ability to initiate and maintain strong working relationships with internal and external customers
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills
• Ability to travel throughout Western PA, Ohio, and West Virginia
• Valid driver license

Core Competencies

Demonstrates strong technical expertise in mechanical, electrical, and hydraulic systems, with a focus on customer support, troubleshooting, and effective communication. Proven ability to document processes and maintain relationships with customers while ensuring high-quality service delivery.

Highest-signal resume keywords

• Mechanical Knowledge
• Electrical Knowledge
• Hydraulic Knowledge
• Customer Communication
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Field Technician Experience
• Troubleshooting
• Start-Up Services
• Job Quoting
• Service Adjustments

Soft Skills

• Attention to Detail
• Organizational Skills
• Relationship Management

Certifications & Qualifications

• Valid Driver License

Industry Keywords

• Technical Support
• Warranty Service
• Billable Repair
• Customer Training
• Service Coordination