Technical Service Representative

Kurita Europe GmbH; Cedar Rapids (IA); On-site; USD 70,000 - 80,000; Full time

Job summary

Kurita Europe GmbH in Cedar Rapids, IA, is seeking a Technical Service Representative to service accounts, perform in-plant water sampling, analyze results, and support the Sales team with technical knowledge.

You will maintain the current customer base, complete call and service reports, help update contracts and worksheets, and contribute to customer satisfaction while adhering to safety and quality standards; qualifications include a Technical Degree or 2+ years of sales or technical

Qualifications

• Technical Degree or minimum 2 years sales or technical experience.
• In-house Training as needed to meet objectives.
• Field Training with other reps to meet objectives.
• Strong communication skills.
• Continued training to meet objectives.
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program.

Responsibilities

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
• Performance of other duties as assigned.

Skills

Strong communication skills

Mechanical aptitude

Familiarity with electrical and wiring

Education

Technical Degree

Two years of sales or technical experience

Job description

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At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.” We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Technical Service Representative

JOB DESCRIPTION

As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees. Support Sales Force where assigned.

This individual is responsible for his/her participation in the field training program, including acquiring all assigned technical and mechanical knowledge. A Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

Title: Technical Service Representative

Salary: $70 to 80K

Responsibilities:

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
• Performance of other duties as assigned.

Qualifications:

• Technical Degree or Minimum 2 Years Sales or Technical Experience
• “In-House” Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Kurita Group specialises in optimising the reliability and efficiency of industrial plants and projects. Our customised technologies and patented products for industrial water, paper and process treatment improve plant efficiency and plant lifetime as well as reducing costly downtimes.