Technical Service Representative

Kurita Group; Cedar Rapids (IA); On-site; USD 70,000 - 80,000; Full time

Job summary

Kurita Group in Cedar Rapids/Iowa City Area is seeking a Technical Service Representative to provide field service, perform in-plant water sampling, analyses and reporting, and support the sales team.

The role requires a technical degree or equivalent experience, strong communication skills, and a Class B license; travel is 80-100% locally with salary in the $70k–$80k range, plus opportunities to grow technical and market knowledge within the Kurita America Inc. team.

Qualifications

• Technical degree or equivalent experience in sales or technical field.
• In‑house training available to meet objectives.
• Field training with other reps.
• Strong communication skills.
• Mechanical aptitude and familiarity with electrical and plumbing basics related to feed and control equipment.
• Must hold a Class B license and be able to drive a company car or participate in the Kurita America Inc. FAVR program.

Responsibilities

• Maintain current customer base.
• Service accounts per direction of assigned Sales Reps.
• Improve technical and market knowledge.
• Complete call reports, service reports and business reviews as required.
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required.
• Maintain a high standard of service and customer satisfaction so that no customer complaints originate as the result of poor customer service.
• Performance of other duties as assigned.

Skills

Strong communication skills

Mechanical aptitude

Electrical plumbing basics

Field training with other reps

In‑house training

Class B license

Education

Technical Degree

2+ Years Sales or Technical Experience

Job description

Date: Oct 13, 2026. Country/Region: US.

At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.” We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Technical Service Representative

Job Description

As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees. Support Sales Force where assigned.

This individual is responsible for his/her participation in the field training program, including acquiring all assigned technical and mechanical knowledge. A Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

Title: Technical Service Representative

Location: Cedar Rapids/Iowa City Area

Travel: 80-100% local travel no overnights

Salary: $70 to 80K

Responsibilities

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
• Performance of other duties as assigned.

Qualifications

• Technical Degree or Minimum 2 Years Sales or Technical Experience
• “In‑House” Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program