Technical Service Manager - Drive Customer Excellence

Agiliti; Irving (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Short- and Long-Term Disability plans

401K with employer match

Tuition Reimbursement

Paid Time Off

Daily Pay program

Employee Assistance Program

Wellness programs

Job summary

Agiliti is seeking a Technical Service Manager in Irving, TX to oversee health and safety programs, monitor team performance, and ensure adherence to company standards and policies. The role emphasizes customer-focused leadership and cross-functional collaboration to improve service delivery.

The position requires supervision experience, a relevant engineering degree, and willingness to work flexible hours with travel up to 30%.

Qualifications

• 3+ years of supervising/managing medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training.
• Valid driver’s license.
• Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
• Ability to lift and/or push 75 pounds and stand and walk for long periods of time.
• Willing to work flexible hours, including evenings, weekends, and holidays, with up to 30% travel.

Responsibilities

• Creates a work environment that fosters pride, ownership, and bottom-line focus.
• Create a Customer Service Culture and align teams to it.
• Set performance expectations and hold teams accountable for results.
• Align goals with organizational objectives to drive flawless execution of business goals.
• Lead adoption of new processes and culture to enhance customer experience and service delivery.
• Partner with Divisional Directors and operations to promote revenue growth and service expansion.
• Manage Profit and Loss.

Skills

Leadership

Customer communication

Budget management

Technical reading/understanding

Team supervision

Travel readiness

Education

Bachelor's degree in Electronics/Mechanical Engineering or Biomedical Equipment Technology

Tools

Microsoft Office

Job description

Agiliti is seeking a Technical Service Manager in Irving, TX to oversee health and safety programs, monitor team performance, and ensure adherence to company standards and policies. The role emphasizes customer-focused leadership and cross-functional collaboration to improve service delivery.

The position requires supervision experience, a relevant engineering degree, and willingness to work flexible hours with travel up to 30%.